Unit 1 Questions
Operationalizing Organization Strategy
Organizations have a mission statement, goals, and operational objectives which form the organization’s strategy, and execution of the strategy is bottom up. By accomplishing the operational objectives, goals are achieved. The achievement of all goals will usually result in mission success. I say usually, because few things in the business world have a 100% certainty. Sometimes theory breaks down, and bad luck or an act of God is going to derail even the best planned and organized business.
As an operations manager you are going to be challenged to develop processes that accomplish operational objectives, and even the best designed processes are going to require oversight and adjustments. The problems and white paper in this assignment are designed to get you thinking about how strategies are implemented operationally.
Unit Learning Outcomes
- Demonstrate the impact of operations management on the competitiveness and productivity of an organization. (CLO 1 and 2)
- Construct a production strategy based on customer demand. (CLO 3 and 4)
- Synthesize operations and customer satisfaction data. (CLO 5 and 7)
- Calculate productivity metrics for an operational scenario using Microsoft Excel. (CLO 4)
Directions
1. End of Chapter Problems (40 points): Answer the following end of chapter problems from the textbook:
Chapter 1 – no problems assigned from this chapter
Chapter 2 – problems 2, 3, 5 and 7 (pages 65-66, 10 points each).
View the following example videos before working the problems:
C2 Example 02-02
Play media comment.
(mp4, 18MB)
C2 Example 02-03
Play media comment. (mp4, 36MB)
C2 Example 02-05
Play media comment. (mp4, 19MB)
C2 Example 02-07
Play media comment. (mp4, 41MB)
Video files are also available in
Files
for download.
2. White Paper (20 points): Students will create a 3-5 page white paper describing an operational unit within an organization they are familiar with, and define the mission statement, goals, and operational objectives for the organization. The paper shall follow APA style formatting.
Unit 1
Unit 1