Operations Management Informational Interview

Interview someone in a higher up management position from an organization of your choosing based on the guidelines provided in the attached document.

Operations Management Informational Interview

(OPS/571—Operations Management)

The purpose of the informational interview is to encourage you to gather more information about a

profession, a person, or a particular organization. It is an opportunity to approach a professional in

the field of Operations Management in order to ask specific questions about such things as skills

needed to enter a field, educational requirements of a given profession, or the types of responsibilities

that characterize a given job classification. It is also a valuable networking opportunity.

Whom should I interview?

First, you are required to interview AT LEAST one person. If you have more than one person in

mind to interview, we encourage you to include others in your portfolio.

In order to fulfill this requirement, you need to interview someone other than your direct practicum

supervisor. You may even want to interview someone in your field who is outside your organization,

or outside your field for purposes of comparison. Before choosing the actual individual, you would

like to interview, decided what you want to get out of the interview. Do you want to find out what a

person with a Bachelor of Arts degree in political science can do? Are you interested in the actual job

duties of a public accountant? What are the basic skills expected for an entry level position in

international affairs? How important is a firm background in the sciences in order to enter a position

in environmental research? Do you really want to be a lawyer? How competitive is the field of

broadcast journalism? These are just a few examples.

How should I arrange the interview?

The informational interview is one in which you are seeking career information directly from

professionals within your field of interest. If you call to schedule a meeting, make sure you cover

three points: a personal introduction, your purpose for seeking an appointment, and arranging a

mutually convenient time. It might help you to calm your nerves if you write a script of what you are

going to say over the phone. If you are calling as a result of a referral, mention that person early in

the conversation and, if it is to your benefit, mention your relationship to that individual. Request

only 20-30 minutes of the person’s time.

Example: “Hello Mr. Smith, my name is Colleen Jones. I am a student at Hones State University

majoring in political science. I am entering this semester at X through an Interdepartmental Studies

practicum. While I am here in Des Moines, I am trying to make some career decisions. I thought that

by speaking with you, I could obtain first-hand information about careers in finance. Could we

arrange for a brief appointment at your convenience?”

Example: “Ms. Allison Ray suggested that I contact you because I am contemplating making a move

into International Banking and I’d like to find out more about your program. I understand that, in

fact, you are planning to expand your operations.”

If your first contact is to be by letter, again, start with a personal introduction and your reason for

wanting the appointment. Type all letters in business format and correct all errors. Use the

spellchecker on your computer and read it out loud to a friend to catch grammatical errors. In the last

paragraph, indicate that you will be calling his/her office on a specific date to arrange for a

convenient appointment time. Keep a copy of the letter.

Identifying a Person to Interview

A part of the rationale for conducting an informational interview is to encourage the student to

develop a network of contacts who could assist the student in the current and future achievement of

one’s learning objectives. Students are encouraged to conduct the first interview within the first 3-5

weeks of their practicum, rather than waiting toward the end, since one interview could lead to others

that may be as productive, if not more so.

To identify prospective interviewees, ask your agency supervisor or simply read the daily newspaper.

(You would be surprised by how many newsmakers are more than willing to meet with students.)

Professional associates are also excellent sources for making contacts, as are alumni associations.

You may have to make cold calls for contact persons. Even other interns working in similar

organizations may have suggestions.

What should the report of my informational interview include?

The reason for selecting the individual you chose to interview
An overview of the questions you asked
A summary of the information you received
A summary of what you learned as a result of this interview
A reflection of what you got out of this exercise
A summary of follow-up activities the person you interviewed suggested

What format should I use to include the informational interview in my portfolio?

Please follow the instructions of your program supervisor concerning the format of this assignment.

What are some of the criteria used to evaluate the informational interview?

Is the interview report completed in a well-organized and professional manner, with a
minimum of grammatical and spelling errors?

􀂃 Does the report:

Include the reason for selecting the individual chosen to be interviewed?
Include an overview of the questions asked?
Include a recap of the information received in the interview?
Include a description of what the student learned from the interview?
Sufficiently cover what is otherwise asked of the student?
Indicate that the student took the interview seriously and was well prepared?

Did the student interview someone relevant to his/her area of interest who is not his/her
supervisor?

Did the student demonstrate that he/she adequately processed the information and related it to
his/her learning goals?

Tips for a Successful Interview

Be prepared; above all, be relaxed and be yourself
Practice with a friend
Research the agency/organization of the interviewee
Prepare a folder to include questions
Present your business card or résumé
Have clear, concise, and reasonable questions
Be natural; appear prepared but not rehearsed
Don’t talk too much; let the interviewee do most of the talking
Don’t ask personal questions
If the interviewee is not too talkative, ask him/her about their “best” experiences or to give
their opinion about relevant topics in the field

Thank the interviewee for his/her time
Take time immediately after the interview to reflect upon the experience
Write a short thank you note or e-mail within one day

Conducting the Informational Interview

Dress appropriately and be prompt. Plan your questions in advance because you are the interviewer

and you should be prepared to initiate the conversation. Unless the individual seems prepared to give

you more time, keep the interview under thirty minutes. As you are closing, ask for referrals of the

individuals or organizations. You should NOT try to initiate a conversation about specific job

vacancies.

Questions

Types of positions most often found in that career field or organization
General skills needed to perform responsibilities
Specific skills needed to do the job
Recommendations for training or educations required to perform this kind of work
Negative aspects of the field
Typical entry position in the field
What is the outlook for entry-level professionals?
Alternative methods to gain entrance to the field (e.g. part-time, volunteer)
What is the future of this field in the terms of new and expanding opportunities?
What other kinds of positions are available to a person with similar background?
Other information that may be helpful; critique of résumé, job-seeking tactics, names of other
professionals in the field

Major challenges of the organization
Philosophy of the organization and types of training available
Descriptions of the various positions he or she has held between entry and present
Description of the individual’s present job—both job description and what is done beyond
the job description

From entry level to top management, what would be the typical career path?

After each interview, send a thank you note and keep them posted on your progress.

Assignment: Create a power point presentation (10-15 slides) whereby you show some of the

responses to the questions above. Make sure you identify whom you interviewed, their title and years

of working experience in the area of Operations Management.