human resource 460
read the case very well and use the slide in word file plz ( read the slide very well)
HRM 460 Individual Assignment 1
Case: Implementing a Performance Management System at Accounting, Inc.| 15% of Final Grade
Chapter 5: Performance Review
Fall 2020
Name: _________________________________ ID:_______________
Read the attached case and answer the questions at the end of the case:
Accounting, Inc. is a consulting and accounting firm headquartered in Amsterdam, the Netherlands.
Recently, Accounting, Inc. implemented a performance management system. The first step in the
implementation of the new system was the development of a set of core competencies that would be
used to evaluate most employees regardless of function or level. In addition, each employee was
evaluated using more job-specific performance dimensions. As the first step in the communication
plan, the employees received individual e-mail messages asking them to define what the core
competencies meant to them and to give descriptions and examples of how each of the core
competencies played out in their specific positions. Next, the company held meetings, handed out
frequently asked questions (FAQs) sheets, and placed posters around the company detailing how the
core competencies were related to the organization’s strategic priorities and how performance scores
would be related to monetary rewards. In these communications, Accounting, Inc. detailed how the
performance system worked, how the raters were chosen, how performance feedback was used, and
other details about the system. The information also outlined the benefits employees could expect
from the new system as well as employees’ responsibilities regarding the system. When the system
was implemented many employees were not happy with the scores and the type of performance
feedback information they received from their supervisors.
After the performance system had been put in place, Accounting, Inc. implemented several measures
to evaluate the system. First, the company distributed an employee survey to assess employee
satisfaction with the new system. In addition, the HR department examined the distribution of ratings
to determine whether scores were being influenced by leniency, central tendency, or severity biases.
Finally, the HR department kept track of the allocation of rewards in the various departments to
ascertain whether any departments stood out.
Questions:
1. Design an appeal process for the company to handle the employee’s complaint. (50 Marks;
500 words limit)
2. What other types of data can be collected to assess the effectiveness of the system? Explain
the kind of information that each measure would provide? (50 Marks; 500 words limit)
APPEALS PROCESS
Read the case :
Question 1:
· Hr is a mediator
· Level 1 ( or A)
· HR reviews facts, policies , procedures
· HR reports to supervisor (reconsideration, need for correction action)/ employee (decision is correct, no biases)
· HR attempts to negotitate settlement
If the problem is solved and employee is happy with decision than use only level 1, IF NOT THAN USE LEVEL B.
· Arbitrator ( panel pf peers and mangers, unbiased, outside) and / or
· High-level manager, peers- final binding decision
· Vote to take decision.
Question 2 : use this for QUESTION 2 in HW but explain more in detail related to the case.