Discussion Topic Ch 8
Read Chapter 8
1. Describe a situation in which the nurse manager would use problem resolution in the workplace. Describe a situation in which the nurse manager would use negotiation to resolve a conflict (or potential conflict) in the workplace.
2. Compare and contrast strategies for resolving a conflict, using first the informal negotiation method and then the formal negotiation method.
3. Explore the American Nurses Association website for information on collective bargaining for nurses. Which states have nursing unions? Debate the issue of joining a union with another group of students.
4. PART 1: Log onto the website of your state nurses association and search for information on collective bargaining. Search for news articles, union websites, and other recent information on collective bargaining for nurses in your state. Is there a great deal of collective bargaining activity in your state? If not, why? If yes, what are the primary issues under discussion?
PART 2: Review the pros and cons of becoming part of a collective bargaining unit. If you were a full-time staff nurse, would you want to join a union? Why or why not?
Use this book as reference: L., & Huston, C. J. (2021). Leadership roles and management functions in nursing (10th ed.). Philadelphia, PA: Wolters Kluwer.
ISBN:978-1-975139-21-6
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Dealing With Problems and Conflicts
Chapter 8
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Potential Conflict Generators
Competition between groups
Increased workload
Multiple role demands
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Potential Conflict Generators (cont’d)
Threats to safety and security
Scarce resources
Cultural differences
Ethical conflicts
Invasion of personal space
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Bullying
Often targets one individual
Is an attempt to exert power over another person
May have devastating effects on the individual and the team
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Workplace Incivility
Displays of disrespect among staff and providers
Coworkers are the most common source
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Moral Distress
Occurs when personal and professional ethics are violated
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Conflict Resolution Myths
Win-lose-draw
Fixed pie myth
Devaluation reaction
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Conflict Resolution
Problem resolution
Negotiating informally
Formal negotiation
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Problem Resolution
Identify the problem or issue.
Generate possible solutions.
Evaluate suggested solutions.
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Problem Resolution (cont’d)
Choose the best solution.
Implement the solution chosen.
Is the problem resolved?
If yes, end process; if not, repeat.
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Negotiating an Agreement Informally
Scope the situation.
Set the stage.
Conduct the negotiation.
Agree on a resolution.
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Conducting a Negotiation
Manage emotions.
Set ground rules.
Clarify the problem.
Make an opening move.
Continue the negotiations.
Agree on a resolution.
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Collective Bargaining
Economic issues
Management issues
Practice issues
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Pro: Collective Bargaining
Protects workers’ rights
Grievance procedures available
Higher pay
Empowering
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Con: Collective Bargaining
Creates management-staff barrier
Adds rules and regulations
Drains manager’s time
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Conclusion
Conflict is inevitable within large groups.
It is not necessarily a negative experience.
Growth may emerge from positive conflict management.
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