Home Uncategorized CUSTOMERS, MARKETS AND TECHNOLOGY MODS 1-8

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CUSTOMERS, MARKETS AND TECHNOLOGY MODS 1-8

MODS 1-7 WRITE 2 PAGES EACH. MOD 8 WRITE 3 PAGES

CUSTOMERS, MARKETS AND TECHNOLOGY

MODS 1-7 WRITE 2 PAGES EACH.

MOD 8

3PAGES

MOD 1

Start by reading and following these instructions:

1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.

2. Read the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.

3. Consider the course discussions so far and any insights gained from it.

4. Create your Assignment submission and be sure to cite your sources if needed, use APA style as required, and check your spelling.

5. Do not just answer the questions. This is a graduate course and you should be able to explain the logic behind your answer and point to a credible source to support your position, even if it is just the textbook. You are expected to spend at least 5 hours studying the problems, finding and studying good sources, and understanding the nature of the potential solutions and at least an additional 5 hours answering these questions and polishing your writing so the answers are compelling. Invest your time wisely, giving more time to the complex answers in order to ensure that you demonstrate that you truly understand the answer.

Problems:

1. Consider some new technology or process you have been involved with in the last two or three years. What issues affected you as an individual? What factors enabled you to be successful in adapting to the new process?

2. Use your favorite Internet search engine to find different definitions of technology and innovation. How would you characterize these definitions? How are they the same and how do they differ from the ones in the text? Why are there so many variations?

3. Find a large company in which you are interested. Once you have identified the company, find its industry and its major competitors. Then find the following:

1. Where the focal company ranks in responsibility toward its various stakeholders?

2. How does the firm’s level of social responsible actions affect its bottom line?

3. What innovative actions have been taken in the industry/organizations to improve its reputation?

All of this information should be available online. What would you say about the technology and innovation responsibilities of the focus company and its managers in its environment? Explain your answer with information from your analysis.

MOD 2

3. Consider the discussion and the any insights you gained from it.

4. Create your Assignment submission and be sure to cite your sources, use APA style as required, check your spelling.

1. Use your favorite Internet search engine and find an example of a successful innovation and one that was not so successful. (Finding failures is difficult.) What were the reasons given for success? For failure? Which of these reasons relate to poor planning? What does this tell you about the keys to success in innovation?

2. Do you believe creativity can be learned? Find an article or website that is devoted to capturing creativity in the work environment. What does the author say about individual creativity and group creativity?

3. Find an article or website that provides guidelines for developing an innovative organization. What do you think of the advice given?

4. In developing an organizational climate that supports innovation, management often overlooks critical issues. This is true especially when setting up and nurturing communication networks. Many good ideas are lost because the right person is not available at the right place at the right time to bring the innovation to fruition. What issues do you believe are critical in planning for the integration and sharing of information in an innovative firm? How do these issues differ for product and process innovations?

MOD3

3. Consider the discussions and the any insights gained from it.

4. Create your Assignment submission and be sure to cite your sources, use APA style as required, check your spelling.
5. Do not just answer the questions. This is a graduate course and you should be able to explain the logic behind your answer and point to a credible source to support your position, even if it is just the textbook. You are expected to spend at least 5 hours studying the problems, finding and studying good sources, and understanding the nature of the potential solutions and at least an additional 5 hours answering these questions and polishing your writing so the answers are compelling. Invest your time wisely, giving more time to the complex answers in order to ensure that you demonstrate that you truly understand the answer.
Problems:

1. Use your favorite job listing Internet site. Look for postings for e-commerce managers. Find at least 10 and summarize the qualifications listed. How does this list compare to the one you developed in Relating to Your World exercise 1? What does this tell you about what we believe we need in personnel and what we seek when looking for employees?

2. Choose a company you believe is innovative. Go to its website and find how it describes the innovative processes in its organization. How does what you learned in this module align with what the company does?

3. Find an article or website that provides guidelines for implementing innovation in organizations. What do you think of the advice given?

4. When you made a radical change in your life leaving home, getting married, moving to a new city what kinds of emotions and feelings did you experience? Was there stress associated with the change? As you reflect on that change, what lessons did you learn that you can use to help others who are facing changes in the workplace from the implementation of new technologies? What did you learn about yourself and your reaction to innovation and change implementation?

MOD 4

Start by reading and following these instructions:
1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.

3. Consider the discussions and any insights gained from it.

4. Create your Assignment submission and be sure to cite your sources, use APA style as required, check your spelling.

Problems:

1. Use your favorite Internet search engine and find an example of a successful evaluation and control process in an R&D firm. What attributes are described as contributing to the success of the evaluation and control process? What factors impact the choices the organization makes in designing its evaluation process? What factors help it to be successful? What do you think about the long-term viability of the process the firm uses?

2. Find a site that discusses the Balanced Scorecard approach to evaluation and control. This method is considered a relatively new technology or approach to evaluating organizational performance. In addition, some control processes are embedded in it. What do you think of the measurements suggested, the process itself, and the potential outcomes? What are the strengths and weaknesses of the Balanced Scorecard method?

3. Find an article or website that provides guidelines for the evaluation and control of an innovative strategy. What do you think of the advice given?

4. If you are part of an organization that has an innovative strategy, what are the key inputs from the environment that you need to implement the strategy? What steps will you take to be sure the inputs exceed minimum acceptable levels? What will you do to ensure your output to the environment is acceptable? How are these two periods of evaluation and control the same and how are they different?

MOD 5

5. Your submission should be roughly 2,000 words, total. Please use your time wisely and invest effort on your answers according to their complexity. If a concise answer truly answers the question, is compelling, and provide solid rationale and supporting evidence, then that is the right answer.

1. Use your favorite Internet search engine and find an example of a successful alliance that has led to a technological breakthrough and an alliance that was not successful. What attributes were described as contributing to the success of the alliance? What were the reasons given for the failure? How are these related to each other? What does this tell you about keys to success in planning an alliance?

2. Find a firm that has been very active in growing through acquisition of technology. Did the company have a clear plan for how it wanted to approach alliance formation? Has the company been successful in achieving its goals?

3. If an alliance is in the future of the organization you are working for, what are some of the issues each level of the organization should be concerned with? In other words, what are the issues that top management should address? Middle management? Supervisors? Non-management personnel? What are the potential advantages of an alliance for each of the levels?

4. Find an article or website that provides guidelines for the planning of acquisition of technology. What do you think of the advice given?

MOD 6

Start by reading and following these instructions:
1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.
2. Read the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
3. Consider the discussions and any insights gained from it.
4. Create your Assignment submission and be sure to cite your sources, use APA style as required, check your spelling.
5. Do not just answer the questions. This is a graduate course and you should be able to explain the logic behind your answer and point to a credible source to support your position, even if it is just the textbook. You are expected to spend at least 5 hours studying the problems, finding and studying good sources, and understanding the nature of the potential solutions and at least an additional 5 hours answering these questions and polishing your writing so the answers are compelling. Invest your time wisely, giving more time to the complex answers in order to ensure that you demonstrate that you truly understand the answer.
Problems:

1. Use your favorite search engine on the Internet and look for postings of technology-driven mergers and acquisitions. What are the reasons given for the mergers and acquisitions? What is described as coming from each of the organizations? Are there sound reasons given for the merger and acquisition that are likely to lead to success? What might be missing?

2. Not all mergers and acquisitions are successful. Find an example of a merger or acquisition where technology contributed to its failure to produce desired outcomes. What reasons were given for the failure? What actions might have helped ensure success? Hint: Many mergers and acquisitions fail because needed information is not processed. Integrating information systems and accounting systems is often difficult.

3. Find an article or website that provides guidelines for integrating and blending people and/or systems in an alliance where technology is a motivating factor. What do you think of the advice given?

4. What advice would you give a manager who was chosen to lead a technology-based joint venture project between two organizations of relatively the same size? Remember, in joint ventures, two or more firms combine equity and form a new third entity. Joint ventures commonly have very detailed agreements covering what each party is to provide and expect and how they are to operate within the joint venture. What do you believe are the key integration issues that must be addressed? What would be easier in the joint venture than in a merger? What would be more difficult? Why?

MOD 7

1. Identify a well-documented merger/acquisition that was motivated by technology acquisition. Find the goals for the merger/acquisition and then find how well the organization met those goals. What evaluation issues are identified in articles or comments about the merger?

2. Find a website that illustrates an evaluation process for merger/acquisition activities. How does this process compare to the issues identified in this chapter? How important is technology blending in the evaluation process? What are the strengths and weaknesses of the process that you find?

3. Find an article or website that provides guidelines for the evaluation and control of technology-based acquisitions and mergers. What do you think of the advice?

4. What advice would you give a manager who is charged with the responsibility of blending IT systems after the acquisition of a smaller competitor? What do you believe are the key integration issues that must be addressed? Would it be easier in a joint venture than in an acquisition? What would be more difficult? Why?

MOD 8
Start by reading and following these instructions:
1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.
2. Read the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
3. Consider the discussions and any insights gained from it.
4. Create your Assignment submission and be sure to cite your sources, use APA style as required, check your spelling.
5. Do not just answer the questions. This is a graduate course and you should be able to explain the logic behind your answer and point to a credible source to support your position, even if it is just the textbook. You are expected to spend at least 5 hours studying the problems, finding and studying good sources, and understanding the nature of the potential solutions and at least an additional 5 hours answering these questions and polishing your writing so the answers are compelling. Invest your time wisely, giving more time to the complex answers in order to ensure that you demonstrate that you truly understand the answer.

Signature Assignment

This is a signature assignment for the School of Information Technology MSIM Master’s Program students.

Problems:

1. Use your favorite search engine on the Internet and look for postings of technology-driven retrenchment. What are the reasons given for the mergers and acquisitions? What is described as coming from each of the organizations? Given what you know about turnaround strategy, are the reasons given for the retrenchment reasonable and likely to lead to success? What might be missing?

2. Find an example of an organization with multiple strategic business units. How does the organization define its corporate goals? The strategies of the SBUs? Are the strategies seeking innovation and technology enhancement internally or externally? Why do you classify the SBUs as you do?

3. Identify a knowledge-system design process used by a company or organization. What were the goals of the system? What problems did the company encounter? What were the goals and benefits of developing the knowledge system? Did it help the organization’s performance? How?

4. Organizational learning has been discussed a great deal in the management literature. Find a website that discusses the process of managing organizational learning and knowledge systems. Does this process seem doable? If so, why do organizations struggle with such development? If not, what advice would you give?

COURSE:

CIS605: CUSTOMERS, MARKETS, AND TECHNOLOGY

MODULE: 1

SPAWN: 10-27-20 TO 12-21-20 (117W8)

DUE DATE: 11/02/20

RUBRIC GRADE:
(You may have to zoom in to read the fine prints)

SUMMARY FEEDBACK:

Thank you for the submission. The above rubric represents the numerical grade you have received.

Please number the problems to match the assignment. This appears to be a general run-on paper. Specific solutions to each assignment problems are not very clear. The paper is all textual and on the terse side.

Given that this is a computer course, it is important to go beyond general descriptions/citations and explored the technical implications of the prevailing issues. Design diagrams for process flows would be helpful. Metrics and methodology with technical details could better define the implementation aspects of innovations.

Using visualizations (i.e. charts, graphs, tables, diagrams, images, etc.) would be highly desirable. Some answers are very brief. More content would help with the overall quality.

ADDITIONAL:

MODULE 1: STRATEGY PROCESS AND THE MANAGEMENT OF TECHNOLOGY AND INNOVATION (CHAPTERS 1 AND 2)

The problems for this week are:

3. Find a large company in which you are interested. Once you have identified the company, find its industry and its major competitors. Then find the following:

1. Where the focal company ranks in responsibility toward its various stakeholders?

2. How does the firm’s level of social responsible actions affect its bottom line?

3. What innovative actions have been taken in the industry/organizations to improve its reputation?

Strategy for success:

You will find that the assignments of this course require you to conduct successful student research. Please only use reputable sources. Do not include personal or blog sites. News and journals are great. Please always quote your sources. Do not cut & paste. Write in your own words.

This week’s assignment will require you to explore Customers, Markets and Technology both from a personal perspective (#1) and from a business perspective (#3-#7). You will need to define key definitions of technology and innovation (#2). In #1, you may want to use past professional experience (without disclosing sensitive information, of course). In #3-#7, it is important to find an interesting large company that will reflect the topics of this course effectively. Please be as technically involved as possible. Be specific about the actual systems suggested, algorithms intended, management paradigms used, and so on. Please make sure that there are analyses of performance (i.e. metrics, ROI, KPI, etc.), which may including financial outcome. The submission should not be textual, general descriptions. CIS knowledge and implementation should be comprehensive and methodical. Visuals are always helpful.

SUBMISSION FORMAT REMINDER:
(Please ignore if your naming convention already conforms)

Please name your file in this format:

FIRSTINITIAL.LASTNAME-COURSENUMBER-MODULENUMBER

Example: J.Smith-540-1 x

Better example: J.Smith-CIS675-1 x

This will ensure accuracy during download.

The preferred file format is Microsoft Word * x

The preferred presentation format is PowerPoint *.pptx

The preferred video format is *.mp4

If multiple submissions are made to the same assignment, only the last and newest submission will be graded at the time of download.

Your effort is greatly appreciated.

Best regards,

Dr. Shiaw

CUSTOMERS, MARKETS AND TECHNOLOGY

Week 1

HYS8

October 27, 2020

MOD1

EpicCare

The technology I have been involved in the last two to three years is the EpicCare EHR system. The issue that affected me as an Advanced Practice Nurse in organizing patient records was the tiresome and tedious process of organizing daily hospital operations in a manual system. The EpicCare system solved this problem by enabling the easy management of hospital operations and processes. Many health organizations worldwide use the Epic Care system to manage daily operations such as payments, billing, and scheduling appointments. The factors that enabled me to adapt to the EpicCare system successfully were my willingness to embrace change and its design. The system is designed in a user-friendly way that easily allows new users to navigate through its various features. The use of the system has also improved my productivity and efficiency because I can attend to many patients quickly while also increasing hospital revenue.

Technology and innovation

The Oxford Dictionary defines technology as the application of equipment and machinery in industries for practical purposes (Languages.oup.com., 2020).

Technology is the transformation and study of machines, tools, and techniques by human beings. Technology empowers human beings to evolve and study the physical elements in their lives in great detail (Batra, 2017).

According to the Oxford Dictionary, innovation is the process or action involved in creating new products, ideas, or methods (Languages.oup.com, 2020). Innovation is to replace or improve something, such as a service, product, or process. In the context of companies, however, innovation is defined as the process that facilitates the renewal of a service, product, or domain by updating new techniques and ideas to create new value (Batra, 2017).

I would characterize these definitions as being insightful. These definitions do not differ from those in the text. However, variations exist because of the broad scope of applications of technology and innovation.

Caterpillar

Caterpillar is ranked highly in fulfilling the needs of its stakeholders. For instance, to address its customers’ needs, Caterpillar ensures that it develops equipment that customers can use to develop natural resource assets, energy, and infrastructure that improve their living standards. To address employees’ needs, Caterpillar assumes the full responsibility of ensuring that employees have a suitable work environment as they strive to fulfill the company’s vision.

The firm’s level of social responsibility affects its bottom line positively. Research shows that approximately 65% of consumers are willing to purchase products created by socially responsible companies. Caterpillar’s commitment to social responsibility has improved the companies’ revenues because more consumers are willing to purchase its products and services. The innovative actions that have been taken in Caterpillar to improve its reputation are such as the creation of the track-type tractor. Since its creation, the track-type tractor has been improved through electrification, automation, and a wide range of other breakthrough solutions (Caterpillar, 2019).

The technology and innovation responsibilities exhibited by Caterpillar are standards that should be emulated by other companies. The managers in its environment have proven that it is possible to invest in innovation consistently. For instance, the company spends approximately $2 billion annually to fund research and development activities that advance its innovation. The company’s Bauma 2019 display, for instance, showed a machine that could be operated on remotely. Such innovations have enabled Caterpillar to maintain a significant share of its market (Caterpillar, 2019).

References

Batra, R. (2017). Guidelines for Creating a More Innovative Organization – New Product

Innovation & Development. New Product Innovation & Development. https://www.pdsxchange.com/guidelines-creating-innovative-organization/.

Caterpillar. (, 2019). Innovation in Construction.

https://www.cat.com/en_GB/campaigns/event/bauma2019/innovation. https://www.cat.com/en_GB/campaigns/event/bauma2019/innovation.html.

Oxford Languages and Google – English | Oxford Languages. Languages.oup.com. (, 2020).

https://languages.oup.com/google-dictionary-en/.

COURSE:

CIS605: CUSTOMERS, MARKETS, AND TECHNOLOGY

MODULE: 2

SPAWN: 10-27-20 TO 12-21-20 (117W8)

DUE DATE: 11/09/20

INSTRUCTOR:

STUDENT:

RUBRIC GRADE:
(You may have to zoom in to read the fine prints)

SUMMARY FEEDBACK: FAILED GRADE

Thank you for the submission. The above rubric represents the numerical grade you have received.

Significant topics in Innovation in the planning phase are reasonably specified. Some sections are shorter than others. The logic could be developed in deeper details. Overall, this is a reasonable effort.

However, most of the coverage is surface overviews. It is a major challenge to bring innovation into reality. Please go deeper in actual marketing strategy and technological implementations. Design models, planning paradigms and other more technical coverages would be even better.

Applicable visualizations (i.e. charts, graphs, tables, diagrams, images, etc.) would be helpful to demonstrate key ideas. Your answers are in the right direction. But unfortunately, some are way too short to be significant. The problems require you to go in-depth and show your work with detailed analysis.

ADDITIONAL:

MODULE 2: INNOVATION: PLANNING (CHAPTER 3)

The problems for this week are:

3. Find an article or website that provides guidelines for developing an innovative organization. What do you think of the advice given?

4. In developing an organizational climate that supports innovation, management often overlooks critical issues. This is true especially when setting up and nurturing communication networks. Many good ideas are lost because the right person is not available at the right place at the right time to bring the innovation to fruition. What do you believe to be critical issues in planning for the integration and sharing of information in an innovative firm? How do these issues differ for product and process innovations?

Strategy for success:

This week’s assignment requires you to write an essay based on your research in innovation. You will need to find:

1. An example of a successful innovation

2. An example of an innovation that was not so successful

3. An article or website on developing innovative organization

Please focus in values presented in the textbook, such as planning, creativity and keys for success and failure. Please go beyond the Internet and textbook by offering your own insights in innovation planning. Please be as technically involved as possible. Be specific about the actual systems suggested, algorithms intended, management paradigms used, and so on. Please make sure that there are analyses of performance (i.e. metrics, ROI, KPI, etc.), which may including financial outcome. The submission should not be textual, general descriptions. CIS knowledge and implementation should be comprehensive and methodical. Visuals are always helpful.

SUBMISSION FORMAT REMINDER:
(Please ignore if your naming convention already conforms)

Please name your file in this format:

FIRSTINITIAL.LASTNAME-COURSENUMBER-MODULENUMBER

Example: J.Smith-540-1 x

Better example: J.Smith-CIS675-1 x

This will ensure accuracy during download.

The preferred file format is Microsoft Word * x

The preferred presentation format is PowerPoint *.pptx

The preferred video format is *.mp4

If multiple submissions are made to the same assignment, only the last and newest submission will be graded at the time of download.

Your effort is greatly appreciated.

Best regards,

Dr. Shiaw

CUSTOMERS, MARKETS AND TECHNOLOGY

Week 2

HYS8

November 3, 2020

Unsuccessful Innovation

The Shyp innovation failed after being in operation from 2013 to 2018. The concept of the innovation was simple because it involved the taking of pictures by clients of items they needed to be shipped and then using the Shyp app to have the items dropped off, packaged, or picked up at a post office or delivery service that they desired for a flat fee rate of $5. However, the innovation failed due to poor planning of company costs. Eventually, a flat rate of $5 was not sufficient to cover company costs due to variations in customer objects’ sizes (Bundl, 2020). This tells me that the financial planning of services’ costs is vital to success in innovation.

Successful Innovation

Successful innovation is the Netflix streaming service. This service is a re-invention of DVDs and movie rentals. The reasons given for its success are its aggressive marketing strategies and willingness to adapt to the changes in the home entertainment industry (Cail.com., 2020).

Learning Creativity

I believe creativity can be learned through interactions with different individuals in our environments. The author says that individual creativity flourishes when an individual is alone. However, the author is also keen to emphasize that workplace theory emphasizes group creativity over individual creativity. According to workplace theory, creativity is about brainstorming, bouncing ideas, and being in teams. Various authors have different views concerning creativity (Coursey et al., 2018). While some argue that being alone is essential to boost an individual’s creative process, others argue that the more people are, the higher their creativity levels.

Innovative Organizations

According to the author, validation, external feedback, speed, agility, passion, and systematic innovation cultures are among the tenets of developing innovative organizations. For instance, in software development, continuous delivery and continuous integration techniques are essential in managing product updates weekly, quarterly, or monthly (Batra, 2017). The innovative process of organizations requires creating processes that allow consistent inventions on a weekly, quarterly, or monthly basis and external feedback processes that ensure that these inventions are efficient, useful, and applicable on a large scale.

Innovation could mean various things depending on the lenses and contexts of various organizations—innovation depends on the nature of a company’s products and services. However, one of the significant challenges for innovative organizations is capital. Capital for many companies means large teams that demand tremendous efforts of managing alignments, personalities, and egos that demand compensation in large sums of money (Tidd & Bessant, 2020). These complications slow down organizations’ innovative processes and limit companies’ capacity to expand their innovation activities.

I think the advice given is essential for many organizations to consider. Innovative organizations need to be prepared to handle the challenges associated with innovation, such as the capital associated with sustaining large teams’ innovative activities.

Issues in Innovative Firms

Solving centralization of innovation to a single functional group is critical in planning for the Integration and sharing of information in an innovative firm. Most firms delegate innovative responsibilities to single departments such as product and R&D.; however, the delegation of innovation to a single group hinders the ease of innovation processes because it limits creativity for the generation of ideas. Inadequate collaborations are also another issue affecting collaborations. Even though internal collaborations are essential, external collaborations with competitors, customers, and industry partners are essential for driving innovation (Playford, 2020). These issues differ in that inadequate collaborations are common in product innovations, while centralizing innovation is expected in process innovations.

References

Playford, B. (2020). 9 Challenges Hindering Innovation in Your Organization. Innovation-

asset.com. https://www.innovation-asset.com/blog/9-challenges-hindering-innovation-in-your-organization.

Tidd, J., & Bessant, J. R. (2020). Managing innovation: integrating technological, market, and

organizational change. Wiley.

Batra, R. (2017). Guidelines for Creating a More Innovative Organization – New Product

Innovation & Development. New Product Innovation & Development. https://www.pdsxchange.com/guidelines-creating-innovative-organization/.

Coursey, L. E., Paulus, P. B., Williams, B. C., & Kenworthy, J. B. (2018). The role of individual

differences in the group and team creativity. In Individual Creativity in the Workplace (pp. 311-338). Academic Press.

13 Failed Innovations and How to Avoid Them. Bundle | Venture Development Firm. (, 2020).

https://bundl.com/corporate-venturing/13-failed-innovations-corporate-startups/.

Examples of Innovation in Business | CAIL. Cail.com. (, 2020). https://cail.com/innov-examples/.

COURSE:

CIS605: CUSTOMERS, MARKETS, AND TECHNOLOGY

MODULE: 3

SPAWN: 10-27-20 TO 12-21-20 (117W8)

DUE DATE: 11/16/20

INSTRUCTOR:

STUDENT:

RUBRIC GRADE:
(You may have to zoom in to read the fine prints)

SUMMARY FEEDBACK: FAILED GRADE

Thank you for the submission. The above rubric represents the numerical grade you have received.

A number of areas in internal innovation in the implementation stage are reasonably considered. The coverage could be stronger with more insights and analysis in technical implications. Most discussions are very broad and general.

Some visualizations (i.e. charts, graphs, tables, diagrams, images, etc.) would be beneficial in some of the crucial demonstrations. The answers are great. However, it appears that some are brief and could be explored deeper with more technically. It appears that you are capable of pushing the boundaries of the problem domains.

ADDITIONAL:

MODULE 3: INTERNAL INNOVATION: IMPLEMENTATION (CHAPTER 4)

The problems for this week are:

3. Find an article or website that provides guidelines for implementing innovation in organizations. What do you think of the advice given?

Strategy for success:

The crucial factor is to find 10 job postings (#1), a company (#2), an article or website (#3) that would closely match the topics for this course. There are many resources out there, and it is very to become distracted and selected items that are interesting, but not necessarily echo the topics in this course.

It may help to skim the topics of the textbook and use selected keywords as your searching criteria. In #4 above, please relate the purpose of your searches to your personal goals. Please be as technically involved as possible. Be specific about the actual systems suggested, algorithms intended, management paradigms used, and so on. Please make sure that there are analyses of performance (i.e. metrics, ROI, KPI, etc.), which may including financial outcome. The submission should not be textual, general descriptions. CIS knowledge and implementation should be comprehensive and methodical. Visuals are always helpful.

SUBMISSION FORMAT REMINDER:
(Please ignore if your naming convention already conforms)

Please name your file in this format:

FIRSTINITIAL.LASTNAME-COURSENUMBER-MODULENUMBER

Example: J.Smith-540-1 x

Better example: J.Smith-CIS675-1 x

This will ensure accuracy during download.

The preferred file format is Microsoft Word * x

The preferred presentation format is PowerPoint *.pptx

The preferred video format is *.mp4

If multiple submissions are made to the same assignment, only the last and newest submission will be graded at the time of download.

Your effort is greatly appreciated.

Best regards,

Dr. Shiaw

CUSTOMERS, MARKETS AND TECHNOLOGY

Week 3

HYS8

November 10, 2020

E–Commerce Manager Postings

The summary of listed qualifications for e-commerce managers on my favorite job listing site is ZipRecruiter.

Bachelor’s Degree in Business, Marketing, or similar fields, or similar experiences

A work experience of 5 years, with three years specifically in eCommerce marketing

Proficiency in Microsoft Office reporting tools, databases, and spreadsheets.

Evidence of success in managing results-oriented eCommerce marketing initiatives and programs.

Evidence of prior operations in online/retail merchandising (ZipRecruiter, 2020).

This list is similar to the one I developed in Relating to My World exercise 1 because it emphasizes the need for a bachelor’s degree as the minimum qualification for viable candidates. This tells me that we need at least a bachelor’s degree as an educational qualification when looking for employees. We continuously demand that the employees joining our companies be educated to qualify to work in the available job vacancies.

Caterpillar’s innovation

I believe the Caterpillar company is innovative. The company describes there are innovative processes as being disruptive, breakthrough, and sustaining innovation. The company invests over $2 billion in its disruptive, breakthrough, and sustaining innovative processes consistently to ensure customers enjoy the best services that the company can offer (Caterpillar.com., 2017). I learned that to be successful, and innovation needs to be done consistently. Therefore, Caterpillar’s consistency in innovating new systems, processes, and services aligns with the need for consistency in this module.

Guideline for Implementing Innovation in Organizations

Molloy advises on implementing innovation in the organization in five simple steps, which are:

Identifying innovative opportunities

Prioritizing innovative opportunities

Testing the potential of innovations

They are creating support systems for innovations (Molloy, 2019).

I think this advice is essential for businesses looking to make an impact in their innovative processes. Most organizations fail because they focus on the first four steps and neglect the final one, which is crucial for an innovation’s success. Support systems are necessary to ensure that innovations have appropriate resource backing to handle the challenges that arise over time.

Radical Change

When I made the radical change of moving to a new city, I was filled with excitement because of the expectations I had in the new city. However, I was sad because I left my friends and former colleagues and would have a challenging time seeing them again. I was also anxious about meeting people in the new city. The stress associated with the new city was majorly emotional. I was anxious about my emotional welfare because I didn’t know anyone who could familiarize me with the new environment. As I reflect on that change, I learned that embracing change is a good thing. At first, I was hesitant about moving to the new city because I was very comfortable with the old work environment. So, when the promotion was issued to a higher position in a different city at my workplace, I initially declined. However, after expressing my thoughts to my mother, she encouraged me to embrace the change and accept the new job. I learn that change is a good thing. I can help others who face challenges at the workplace to embrace the implementation of new technologies by advising them to be willing to embrace new procedures and systems. I learned that I was hesitant to accept change because of the uncertainty of the new environment because of my initial reaction to the promotion proposal where I turned down the offer; however, now I have learned that even though change is associated with uncertainty, it is necessary for our lives because it brings a new perspective about life and could end up being enjoyable and better than old experiences.

References

Molloy, J. (2019). Five Steps to Implementing Innovation – Harvard Business Publishing.

Harvard Business Publishing. https://www.harvardbusiness.org/five-steps-to-implementing-innovation/.

Breakthroughs, B., (2017). Caterpillar | Building the Future: Our Best Modern Breakthroughs.

Caterpillar.com. https://www.caterpillar.com/en/news/caterpillarNews/innovation/buildingthefutureourbestmodernbreakthroughs.html.

Retail eCommerce Marketing Manager. ZipRecruiter. (, 2020).

https://www.ziprecruiter.com/c/Razer-USA,-Ltd./Job/Retail-Ecommerce-Marketing-Manager/-in-Hot-Springs,CA.

COURSE:

CIS605: CUSTOMERS, MARKETS, AND TECHNOLOGY

MODULE: 4

SPAWN: 10-27-20 TO 12-21-20 (117W8)

DUE DATE: 11/23/20

INSTRUCTOR:

STUDENT:

RUBRIC GRADE:
(You may have to zoom in to read the fine prints)

SUMMARY FEEDBACK: FAILED GRADE

Thank you for the submission. The above rubric represents the numerical grade you have received.

There are some great ideas. However, it would be even stronger to go beyond basic descriptions and provide more insights into the methodology of evaluations and control metrics in terms of the technology that can be applied.

Utilizing visualizations (i.e. charts, graphs, tables, diagrams, images, etc.) could be instrumental in delving deeper in analysis. The contents are reasonable. But some sections are very short.

ADDITIONAL:

MODULE 4: INNOVATION: EVALUATION AND CONTROL (CHAPTER 5)

The problems for this week are:

3. Find an article or website that provides guidelines for the evaluation and control of an innovative strategy. What do you think of the advice given?

Strategy for success:

For problem #1 above, it is crucial that you can pinpoint a good R&D firm from which to work from. It is important to identify the attributes, factors, and viability of the control and evaluation process. Please concentrate on the control and evaluation process. Please do not digress into a general discussion of the company in other aspects.

For problem #2 and #3 above, please find the proper references as required. Since #2 deals with Balanced Scorecard and #3 deals with guidelines, it would be very helpful if you can instill these ideas into problem #1.

For problem #4 above, you will take it a step further and offer some role play. You will project recommendations into the success of a firm given proper control and evaluation.

Please be as technically involved as possible. Be specific about the actual systems suggested, algorithms intended, management paradigms used, and so on. Please make sure that there are analyses of performance (i.e. metrics, ROI, KPI, etc.), which may including financial outcome. The submission should not be textual, general descriptions. CIS knowledge and implementation should be comprehensive and methodical. Visuals are always helpful.

SUBMISSION FORMAT REMINDER:
(Please ignore if your naming convention already conforms)

Please name your file in this format:

FIRSTINITIAL.LASTNAME-COURSENUMBER-MODULENUMBER

Example: J.Smith-540-1 x

Better example: J.Smith-CIS675-1 x

This will ensure accuracy during download.

The preferred file format is Microsoft Word * x

The preferred presentation format is PowerPoint *.pptx

The preferred video format is *.mp4

If multiple submissions are made to the same assignment, only the last and newest submission will be graded at the time of download.

Your effort is greatly appreciated.

Best regards,

Dr. Shiaw

CUSTOMERS, MARKETS AND TECHNOLOGY

Week 4

HYS8

November 17, 2020

Evaluation and Control in R&D firms

Amazon is considered to be among the heaviest spenders on R&D activities. The evaluation process that Amazon uses to manage its R&D activities is concentric diversification of its technological activities. The firm continually evaluates its technological capabilities to succeed in business activities by ensuring that its cost leadership techniques derive customers’ highest value. The firm also utilizes control measures to manage its financial spending activities to regulate its spending to ensure that even though spending on R&D is enormous, it can sustain these costs (Managementstudyguide.com., 2021). The successful management of finances used in the firm’s evaluation and control process has contributed to its successful R&D activities. The firm’s technological capabilities impact the choices the firm makes in designing its evaluation process. Its cost leadership techniques help the firm to be successful. I think the cost leadership techniques will sustain the long-term viability of the firm’s R&D process.

The Balanced Scorecard Approach

I think the measurements suggested in the balanced scorecard approach are vital for measuring four significant business aspects, which are finance, business processes, growth, and learning. I think the process is easy for any firm or organization to integrate into its business functions. The potential outcomes can enable a business to establish a competitive advantage in the market. The balanced scorecard approach’s strengths are its ability to structure performance measures of business functions, facilitating better alignments to company goals, mission, and vision, and making communications easier. On the other hand, the balanced scorecard approach needs to be tailored to organization functions. This is considered a major weakness of the approach because it is a time-consuming process. Secondly, understanding the balanced scorecards’ functions and operations could be complicated because there are countless case studies and resources that provide different applications of this approach (Mehralian et al., 2017).

Strategic evaluation and Control of an Innovation Strategy

The purpose of the strategic evaluation and control of innovation strategies is to keep organizations on the right track concerning the innovation systems it adopts. In the absence of practical strategic evaluation and control measures, organizations are likely to fail in achieving the desired effects of innovation strategies. According to the article, the most vital strategic evaluation and control measures for adopting innovative strategies are appraising present strategies both internally and externally, taking corrective actions, and measuring adopted innovations’ performance. Strategic evaluation and control measures in evaluating the process of adopting innovations enable businesses and organizations to evaluate their capacity to meet desired objectives and assess whether the business leaders and managers are doing what needs to be done (Biemans, 2018). I think this advice is essential for organizations seeking to be successful in implementing innovative strategies consistently.

Key Environmental Inputs

Suppose I am part of an organization that has an innovative strategy. In that case, the critical inputs from the environment that I need to implement the strategy are the supply of technological knowledge and economic conditions, competitors, regulators, legal, labor market, suppliers, and customers (Popp, 2019). I would use the balanced scorecard approach to ensure that sure the inputs exceed minimum acceptable levels. To ensure that my output to the environment is acceptable, I will ensure I research on the acceptable environmental output levels for various sectors. These two periods of evaluation and control are the same in that they are both essential for determining the effectiveness of adopting innovation strategies. They are different in that while inputs contribute to the organization’s innovative strategies’ fundamental nature, the output levels determine the effects of innovative strategies on the external environment.

References

Analysis of Amazon’s Corporate Strategy. Managementstudyguide.com. (2021). https://www.managementstudyguide.com/analysis-of-amazon-corporate-strategy.htm.

Biemans, W. (2018). Managing innovation within networks (Vol. 7). Routledge.

Mehralian, G., Nazari, J. A., Nooriparto, G., & Rasekh, H. R. (2017). TQM and organizational performance using the balanced scorecard approach. International Journal of Productivity and Performance Management.

Popp, D. (2019). Environmental policy and innovation: a decade of research (No. w25631). National Bureau of Economic Research.

COURSE:

CIS605: CUSTOMERS, MARKETS, AND TECHNOLOGY

MODULE: 5

SPAWN: 10-27-20 TO 12-21-20 (117W8)

DUE DATE: 11/30/20

INSTRUCTOR:

STUDENT:

RUBRIC GRADE:
(You may have to zoom in to read the fine prints)

SUMMARY FEEDBACK: FAILED GRADE

Thank you for the submission. The above rubric represents the numerical grade you have received.

There are some great ideas presented in this paper. However, some sections are more covered than others. The overall projection is very broad and general. It could be stronger with more in-depth coverage in technology implications. Analyses of the pros and cons of available technological structure would be helpful in planning.

Some visualizations (i.e. charts, graphs, tables, diagrams, images, etc.) would be beneficial in some of the crucial demonstrations. Your answers are on the right track. However, they are very limited in the sense that most are just general discussions and inputs.

ADDITIONAL:

MODULE 5: OBTAINING TECHNOLOGY: PLANNING (CHAPTER 6)

The assignment for this week consists of four problem domains:

4. Find an article or website that provides guidelines for the planning of acquisition of technology. What do you think of the advice given?

Strategy for success:

Independent research is crucial to the quality of work. You will need to find a successful alliance, a firm with an acquisition and an article or a website that echoes the course materials for this week. Once you have found these sources, then you can provide a narration. You are to take it one step further by providing your own analysis, as well as making sure all the questions are answered in detail. For problem #3 above, you are to extend all the concepts to the organization you are working for. If you currently do not work for an applicable organization or you do not wish to reveal such information, please feel free to substitute it with any target company (for example, some organization that you aspire to).

SUBMISSION FORMAT REMINDER:
(Please ignore if your naming convention already conforms)

Please name your file in this format:

FIRSTINITIAL.LASTNAME-COURSENUMBER-MODULENUMBER

Example: J.Smith-540-1 x

Better example: J.Smith-CIS675-1 x

This will ensure accuracy during download.

The preferred file format is Microsoft Word * x

The preferred presentation format is PowerPoint *.pptx

The preferred video format is *.mp4

If multiple submissions are made to the same assignment, only the last and newest submission will be graded at the time of download.

Your effort is greatly appreciated.

Best regards,

Dr. Shiaw

CUSTOMERS, MARKETS AND TECHNOLOGY

Week 5

HYS8

November 24, 2020

Business Alliances

One of the successful alliances that have led to a technological breakthrough is the alliance between Spotify and Uber. The technological breakthrough is in the provision of stereo control for Uber customers. The strategic alliance allows both companies to interact and attract customers from each other while promoting both companies’ products (Kamau, 2016). The key to this successful alliance was the companies’ ability to identify something customers need that is not provided by other companies and the ease of integrating their companies’ corporate cultures.

One of the unsuccessful alliances that led to technological failures is the one between Time Warner and AOL. The two businesses had combined activities to benefit Time Warner from the online presence of AOL. On the other hand, AOL was supposed to enjoy the benefits of Time Warner’s cable content and extensive network. The reasons given for the failure are the cultural differences between both companies. Time Warner’s cooperate culture was conservative, while AOL’s culture was aggressive (Propati, 2017). These two cases are related in that their initial inception enabled the businesses to access each other customers. This tells me that one of the keys to the successful planning of alliances is ensuring that cooperate cultures are similar and compatible.

One of the companies that has been successful in growing through the acquisition of technology is Google. The company has clear plans for how it seeks to achieve alliance formations for all its partnerships. The company has successfully achieved its goals through alliances with other companies such as Luxottica (Kamau, 2016).

If an alliance is in the future of the organization I am working for, some of the issues each level of the organization should be concerned with are the compatibility of corporate cultures. The issues that the top management should address are those concerning how different the corporate cultures are and the ease of merging them. Middle management can address corporate culture issues among employees; supervisors can address corporate culture issues among middle-level managers, while non-management personnel can address corporate culture relations with other management personnel. The potential advantages of an alliance of each of these levels are the effortless synergy of diverse businesses or corporations. Synergizing corporate culture on all business levels also minimizes the possibility of business failures in the long run (Propati, 2017).

Guidelines for Planning of Technology Acquisition

Eskelin provides guidance for businesses that prefer to purchase technology instead of developing it themselves. Therefore, project managers need to understand the three phases of acquiring technology: The Multi-Solution PLC, Phased PLC, and Basic PLC. The Basic PLc, being the first phase of acquiring technologies, ensures that all basic processes are completed before the next ones begin. The Phased PLC phase includes all the Basic PLC processes plus several more research and evaluation processes. This phase is used to eliminate prospective technology vendors to identify the most suitable vendor. The Multi-Solution PLC, as the final step, allows businesses and organizations to make the final decision on the best vendor and evaluate the process of its integration into company functions. The Multi-Solution PLC is most effective when multiple technologies can be chosen for their own merits (Eslekin, 2020). I think the advice is useful for organizations seeking to purchase rather than develop their innovations.

References

Eslekin. (2020). Managing technology acquisition project life cycles. https://www.pmi.org/learning/library/managing-technology-acquisition-project-life-cycles-4515.

Kamau, N. (2016). Successful Strategic Alliances: 5 Examples of Companies Doing It Right – Allbound. Partner Relationship Management Software (PRM). https://www.allbound.com/resource-center/successful-strategic-alliances-5-examples-of-companies-doing-it-right/.

Propati, K. (2017). Strategic Alliance Examples That Failed And Why – Allbound. Partner Relationship Management Software (PRM). https://www.allbound.com/resource-center/strategic-alliance-examples-that-failed-and-why/

MODULE 7

COURSE:

CIS605: CUSTOMERS, MARKETS, AND TECHNOLOGY

MODULE: 6

SPAWN: 10-27-20 TO 12-21-20 (117W8)

DUE DATE: 12/07/20

INSTRUCTOR:

STUDENT:

RUBRIC GRADE:
(You may have to zoom in to read the fine prints)

SUMMARY FEEDBACK: FAILED GRADE

Thank you for the submission. The above rubric represents the numerical grade you have received.

A number of items in obtaining technology during the implementation phase could be explored with greater technical depth. The problem domains have not been full examined. Implementation steps and life cyles may be helpful to ensure success of the resulting system.

Researching visualizations (i.e. charts, graphs, tables, diagrams, images, etc.) would be useful additions in supporting the logic. Certain answers are also very brief.

ADDITIONAL:

MODULE 6: OBTAINING TECHNOLOGY: IMPLEMENTATION (CHAPTER 7)

The problems for this week are:

Strategy for success:

For problems #1 and #2, it is important that you can find interesting examples of mergers and acquisitions driven by technology. For problem #3, it is important to find a good article or website that reflects good advice in technology blending. For problem #4, you will need to offer advice on joint venture. You are to compare joint ventures with a merger.

SUBMISSION FORMAT REMINDER:
(Please ignore if your naming convention already conforms)

Please name your file in this format:

FIRSTINITIAL.LASTNAME-COURSENUMBER-MODULENUMBER

Example: J.Smith-540-1 x

Better example: J.Smith-CIS675-1 x

This will ensure accuracy during download.

The preferred file format is Microsoft Word * x

The preferred presentation format is PowerPoint *.pptx

The preferred video format is *.mp4

If multiple submissions are made to the same assignment, only the last and newest submission will be graded at the time of download.

Your effort is greatly appreciated.

Best regards,

Dr. Shiaw

CUSTOMERS, MARKETS AND TECHNOLOGY

Week 6

HYS8

December 1, 2020

In the business world, the issue for every other company is the increase inefficiency. This means that the organization aims to provide services without wasting a lot of time, yet the service provided is of high quality. This can only be made possible by the adoption of technology. In the business sector, technology was mainly adopted to increase the consumer’s production and delivery of services. By using technology, it is possible to produce and deliver products and services within a short period. In the year 2009, the company Dell, which deals with computers’ production, struck a major deal to acquire technology services from Perot systems.

The dell company was dealing so much with hardware, and it became essential for them to to diversify. Dell found out that the best way to diversify would be through the acquisition of technology. Dell will be gaining diversification in the market by providing IT services that it did not there before. This is a very good chance for the company to gain a competitive advantage in the market. On the other hand, the Perot Company will have the opportunity to increase its customer base by working with Dell, which is a well-known company. The merger given are sound enough since each of the companies has a mutual benefit from the acquisition (O’Regan, 2015).

Not all mergers and acquisitions are meant to be successful; some of them will fail terribly. The main reason as to why this happens is a lack of consideration for long term details. Most organizations will only look at the sort of time achievements. One example of a merger that failed was Sprint and Nextel. In 2005, sprints decided to buy a majority stake in Nextel to boost their user base and even revenues. The main idea was to create a wireless powerhouse. However, this was not the case, and the merger failed terribly. This is because they thought that they would be able to merge their customers. Soon after the merger, Nextel started losing some of their executive employees, another reason that contributed to the merger’s failure. If the company had gone into details and looked at every possible problem that they might meet, the acquisition might have been successful. All information needs to be processed keenly for any acquisition to be successful (Harman, 2008).

Forbes has published an article on how people can be blended in a merger and acquisition. They talk of advice, such as creating team building activities and eliminating communication barriers. This is great advice since the main reason why mergers are not successful is that there is a lack of enough information. If employees do not communicate with one another, then the employees cannot be on good terms.

The only advice to give to a manager who has decided to lead a company in a joint merger is to carefully evaluate if the company they are creating a joint venture with is the right one. For example, a company should not create a merger with a company that has a bad relationship with its consumers. If the company gets the right company, then the joint venture will be successful. It is essential to look at the terms of the agreement in the venture. From this, the organization will determine if they will get whatever they aimed at getting or they will not. One thing that is better in a joint venture is that the two organizations will share their resources. This will help increase the pool of resources and allow the new venture to thrive in the market. Control in the joint venture may prove to be more difficult in joint ventures than in mergers. This is because none of the companies will be willing to give up power for the other to take full control.

References

Harman, G., & Harman, K. (2008). Strategic mergers of strong institutions to enhance competitive advantage. Higher Education Policy, 21(1), 99-121.

Martin, G. C., Guy, J. J., & Babb, G. (2020). U.S. Patent No. 10,855,715. Washington, DC: U.S. Patent and Trademark Office.

Nahavandi, A., & Malekzadeh, A. R. (1988). Acculturation in mergers and acquisitions. Academy of management review, 13(1), 79-90.

O’Regan, G. (2015). Dell, Inc. In Pillars of Computing (pp. 65-68). Springer, Cham.

MODULE 7 6

COURSE:

CIS605: CUSTOMERS, MARKETS, AND TECHNOLOGY

MODULE: 7

SPAWN: 10-27-20 TO 12-21-20 (117W8)

DUE DATE: 12/14/20

INSTRUCTOR:

STUDENT:

RUBRIC GRADE:
(You may have to zoom in to read the fine prints)

SUMMARY FEEDBACK: FAILED GRADE

Thank you for the submission. The above rubric represents the numerical grade you have received.

There are some solid insights in this submission. However, the content is basic and lightweight. Different items in obtaining technology in evaluation and control could be more technical than the short textual descriptions.

Using visualizations (i.e. charts, graphs, tables, diagrams, images, etc.) would be highly desirable. The submission has not addressed all the topics in full. The topics should use more elaboration.

ADDITIONAL:

MODULE 7: OBTAINING TECHNOLOGY: EVALUATION AND CONTROL (CHAPTER 8)

The problems for this week are:

3. Find an article or website that provides guidelines for the evaluation and control of technology-based acquisitions and mergers. What do you think of the advice?

Strategy for success:

This week’s assignment focuses on merger/acquisition and issues in integration. In MODULE 6, you have researched various scenarios. Now, it is time to go above and beyond from student research and offer your own techniques. Combining your research and textbook knowledge, how would you oversee acquisition/merging project if you were put in a high management position? A role-play may be helpful to demonstrate your ideas in #1-#4 above. Please pay special attention to evaluation and control in IT or technology.

SUBMISSION FORMAT REMINDER:
(Please ignore if your naming convention already conforms)

Please name your file in this format:

FIRSTINITIAL.LASTNAME-COURSENUMBER-MODULENUMBER

Example: J.Smith-540-1 x

Better example: J.Smith-CIS675-1 x

This will ensure accuracy during download.

The preferred file format is Microsoft Word * x

The preferred presentation format is PowerPoint *.pptx

The preferred video format is *.mp4

If multiple submissions are made to the same assignment, only the last and newest submission will be graded at the time of download.

Your effort is greatly appreciated.

Best regards,

Dr. Shiaw

CUSTOMERS, MARKETS AND TECHNOLOGY

Week 7

HYS8

December 8, 2020

Since the introduction of technology, companies have had a major issue of securing data. This is because with most transactions being conducted online, manipulation and theft of data has become easier. In recent years, one of the most successful mergers that has come in place is the sumo logic and JASK. Sumo Logic is a company that analyzes data. It was very keen to know that the business which they were conducting is very risky if data is not secured. For this reason, the company acquired JASK which is a company that has high capabilities when it comes to security. This gave Sumo Logic the ability to secure their apps and even data more conveniently (Martin, 2020).

The main goal of the acquisition was for better protection of modern applications. Sumo Logic has identified one major problem and that is how difficult it has become to secure modern applications. This is because as technology advances, hackers have also increased their capabilities to gain access to information easily. As a good company, the one solution to such a problem is the production and delivery of applications that are more secure in the modern world. By doing this, the organization will gain a competitive advantage in the market since every other consumer is only willing to purchase an application that will assure them that their data is secure and protected.

The merger is doing pretty well since, in the year 209, the company was rated as one of the best companies in cybersecurity. Comments I can give about the merger is that every other merger can be successful if only time is taken to process the information. This will help put a lot into consideration and no rush decision will be made. Rash decisions are the main cause of failed mergers.

The first step in mergers and acquisitions is the determination of whether the merger is really necessary. If the company has all that it needs, then the merger is not necessary. the organization has identified growth opportunities and if there is any, then the second step is the identification of possible mergers and acquisition candidates, the organization has to find a candidate that will fit their strategies and one who will fulfill the end goal that the organization has. Assessment of the merger or acquisition is the next step in the process. This means that the organization will determine the risk that the merger will bring about and even the benefits that they will gain. This will then help determine if the risk is worth taking. The next step is valuation which is very important.

The organization needs to evaluate the value of the merger that they are targeting. The next step is the negotiation of a deal. At this point, the main aim is the satisfaction of all the parties that are involved. The last step in the process is the implementation of the transaction and later monitoring the performance of the merger. The process compares to the chapter in that the chapter emphasizes on getting the right merger that will benefit an organization. If the process is not followed, then the merger will not be successful at all. Technology blending is very important since the organization will be able to determine if they will increase the efficiency of production or if the technology will only bring more risks that are not necessary. The main strength of the process is that the organization will acquire the right merger and the chances of a failed merger or acquisition are greatly reduced. On the other hand, the main disadvantage is that the merger may take a lot of time which may result in a missed opportunity.

References

Harman, G., & Harman, K. (2008). Strategic mergers of strong institutions to enhance competitive advantage. Higher Education Policy, 21(1), 99-121.

Martin, G. C., Guy, J. J., & Babb, G. (2020). U.S. Patent No. 10,855,715. Washington, DC: U.S. Patent and Trademark Office.

Nahavandi, A., & Malekzadeh, A. R. (1988). Acculturation in mergers and acquisitions. Academy of management review, 13(1), 79-90.

O’Regan, G. (2015). Dell, Inc. In Pillars of Computing (pp. 65-68). Springer, Cham.

Running head: CUSTOMER, MARKETS, AND TECHNOLOGY-MOD 8

CUSTOMER, MARKETS, AND TECHNOLOGY-MOD 8 8

COURSE: CIS605: CUSTOMERS, MARKETS, AND TECHNOLOGY

MODULE: 8

SPAWN: 10-27-20 TO 12-21-20 (117W8)

DUE DATE: 12/21/20

INSTRUCTOR:

STUDENT:

RUBRIC GRADE:
(You may have to zoom in to read the fine prints)

SUMMARY FEEDBACK: FAILED GRADE

Thank you for the submission. The above rubric represents the numerical grade you have received.

The coverage is very general. Some sections are very brief. There no significant strategies presented for any of the problem domains. How can success be measured? Flow charts and implantation techniques for turnaround strategy and technology enhancement would be very helpful. Performance metrics are also very important. Knowledge system can be very complex, and the coverage is minimal. AI process for learning could also be an interesting component. For a signature assignment, this submission could benefit from more technical contents.

Specific visualizations (i.e. charts, graphs, tables, diagrams, images, etc.) could greatly increase the overall quality. Content is somewhat brief. It does imply that there is still room for more expansion of the topic domains.

ADDITIONAL:

MODULE 8: BUILDING STRATEGIC MTI SUCCESS (CHAPTERS 9 AND 10)

The problems for this week are:

Strategy for success:

For #1 above, you will continue your research on merging and acquisitions. But you will focus on motives, turnaround strategy of retrenchment. For #2 above, you are to find a sample organization and discuss its goals and strategic business units (SBUs). For #3 above, you are to find another sample company and discuss its knowledge-system design process. For #4 above, you are to find a website on managing organizational learning and knowledge system.

For each of the problem sets, please go beyond paraphrasing the source materials. Please use your own words and offer your own input/insight. Use real-life examples whenever possible.

SUBMISSION FORMAT REMINDER:
(Please ignore if your naming convention already conforms)

Please name your file in this format:

FIRSTINITIAL.LASTNAME-COURSENUMBER-MODULENUMBER

Example: J.Smith-605-1 x

Better example: J.Smith-CIS605-1 x

This will ensure accuracy during download.

The preferred file format is Microsoft Word * x

The preferred presentation format is PowerPoint *.pptx

The preferred video format is *.mp4

If multiple submissions are made to the same assignment, only the last and newest submission will be graded at the time of download.

Your effort is greatly appreciated.

Best regards,

Dr. Shiaw

CUSTOMERS, MARKETS AND TECHNOLOGY

Week 8

HYS8

December 15, 2020

Customer, Markets, and Technology-MOD 8

Amid widespread technology layoffs, organizations are still hiring in a flicked labor market. This concept is what has transpired to the technology retrenchment in some organizations across the globe. As companies adopt technology and embarking on merging and other acquisitions, various reasons have been prompted. One of the underlying reasons is based on the value creation based on the advancement of technology and its application in businesses. Nowadays, companies are required to be smart, and when merging, two or more companies are driven by value creation to increase the wealth of the shareholders (Moskovicz, 2018).

Additionally, this is an advantage as it creates revenue and cost synergies. Similarly, companies in the modern technological arena have embarked on mergers and acquisitions to increase their capabilities in different perspectives and gaining a competitive advantage in the larger market. Companies that are merging and taking advantage of technological advancement are better placed than their competitors.

Based on the turnaround strategy, this is a retrenchment strategy adopted by an organization when there is a feeling that decisions made earlier were long and the need to be reversed to avoid adverse effects to the company. Concerning the timing for adopting this strategy, this is mostly when there is a continuous loss, high attrition rate of employees, declining market share, among other reasons. Based on my understanding of the turnaround strategy, the reasons given are reasonable enough to lead to its success. The rationale behind this is that the strategy is geared towards achieving a sustainable competitive advantage. Katuse and Ayiecha (2014) argue that turnaround strategy involves action that a company can take to realize one or more goals, hence superior performance. In terms of what would missing, especially when implementing turnaround strategy, is a failure to have a culture of innovation and positive change ensure that employees at all levels of the organization are compatible with new ways of doing things.

Strategic business unity (SBU) is a concept that is based on a profit center, which puts focus on product offering and market segmentations. Examples of companies with SBU include LG company, Proctor, and Gamble. Such companies have different categories under one roof. Taking consideration of LG company, it produces consumers durables, which include washing machines, TVs, refrigerators, air conditioners, among others.

The small LG company units are formed as separate strategic business units, making it easier to track costs and revenues for the company independently. With this concept, upon considering a unit as SBU, its status changes, and can make their own decisions, budget, investments, etc. The LG company’s strategies seek innovation and technology enhancement both internally and externally as the company continues paying close attention to assess feedback on technological innovations from internal/ external experts to manage its risk factors and monitor its progress. Classifying SBUs is for the organization to develop appropriate strategies that will maximize the company’s revenue by assigning appropriate resources.

In identifying the knowledge system design process used by a company, it is essential to understand that this approach is geared towards three components, which include modeling the business process, identification of the knowledge-intensive process in the business, and identifying the knowledge requirements to be mapped by the identified system design process.

Notably, knowledge management systems have been employed in different organizations with the goal of managing information and knowledge efficiently and effectively to gain a sustainable competitive advantage (Noonpakdee & Phothichai, 2015). The goal of this kind of system is to support strategic decisions relating to knowledge as a resource. Based on the problems associated with the knowledge system design process, one of them is complexity or the design requirements. Another problem is that the design approach assumes that the organization’s memory will not possess all the knowledge required to solve such problems. The fundamental goal and benefits of developing a knowledge system are to increase organizational, operational efficiency, and staff productivity. Another key benefit that the company will realize better strategies and improved profitability. With LG company implementing a knowledge system, this helped the organization utilize and better manage its assets and other resources by providing an appropriate environment for knowledge accumulation, hence improving overall employee productivity.

Understandably, the concept of knowledge management, knowledge systems, and knowledge learning is essential for the organization’s success. One of the websites that provides a discussion regarding the process of managing organizational learning and knowledge systems is https://www.uky.edu/~gmswan3/575/KM_and_OL . This Website provides discussions on the basics of knowledge management and organizational learning, which includes management processes and goals, knowledge management systems, and knowledge management process and cycle (King, 2009). Whether the process seems doable, yes, it is because the company seeks to acquire potentially expedient knowledge and increase its effectiveness in terms of its utilization (Spender, 2008). The organization struggles with developing knowledge systems and knowledge management because of the complexity of organization requirements. Such changes keep on changing due to discovering different aspects and areas of knowledge that need to be integrated.

References

Katuse, P., & Ayiecha, F. O. (2014). Implementing turnaround strategy: effect of change management and management competence factors.

King, W. R. (2009). Knowledge management and organizational learning. Knowledge management and organizational learning (pp. 3-13). Springer, Boston, MA.

Moskovicz, A. (2018). Mergers and Acquisitions: A Complete and Updated Overview. International Journal of Economics and Management Sciences, 7(4).

Noonpakdee, W., & Phothichai, A. (2015, May). Designing Knowledge Management System in a Social Enterprise. In Managing Intellectual Capital and Innovation for Sustainable and Inclusive Society: Managing Intellectual Capital and Innovation; Proceedings of the MakeLearn and TIIM Joint International Conference 2015 (pp. 509-514). ToKnowPress.

Spender, J. C. (2008). Organizational learning and knowledge management: whence and whither?. Management Learning, 39(2), 159-176.

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