Case Study

Attached the Questions

Read the mini-case, Building Shared Services at RR Communications and answer the following questions.

Questions below

1. Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

2. What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?

Guidelines

· Use APA level one headings to separate your answers to each question.

· Comply with the APA and writing standards for this course.

· Have two scholarly sources, not including our textbook.

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