Business Analysis

IST612 – Business Analysis
Spring 2021
Cleveland State University
Abdullah Oguz, Ph.D

1

INDIVIDUAL ASSIGNMENT – 1

This is the first of your two individual assignments. This assignment is 75 points. It is due on
Sunday, February 21, at 11:59 pm.

This assignment must be typed in a Microsoft Word document with 12 pt. Times New Roman
font. The text must be double-spaced on standard-sized paper (8.5″ by 11″) with 1″ margins on
all sides, and a minimum of 3 (three) full pages in length including the references, if available.

If you have references, you should document your references including the in-text citations using
the guidelines provided in the following publication:

• American Psychological Association (2009). Publication Manual of the American
Psychological Association. Sixth edition. Washington, DC: American Psychological
Association.

You can use the following website to review a good example for using references in this format:

• https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_style_introduction.html

You will read the case study below, and answer all the questions.

Case Study:

You are a business analyst in an initiative that is in the process of defining, building, and
implementing a new car booking system for a car rental company. You have been working on
this initiative for the last 3 months and have documented approximately 100 different
requirements from all stakeholders and other resources. Some of the stakeholders are listed as
follows:

1. CFO (sponsor)
2. IS Steering Committee (Car rental company managers)
3. IT Department
4. Sales Department
5. Marketing Department
6. Maintenance / Repair Department
7. Branches all across the USA (Managers and employees)
8. Individual Customers
9. Organizational Customers (Corporates which rent vehicles regularly based on a contract)
10. Insurance companies
11. Travel agencies
12. Vehicle manufacturers
13. Suppliers
14. Government agencies (e.g., Department of Transportation, US Environmental Protection

Agency)
15. Not-for-profit organizations (e.g., associations that were established to reduce the carbon

emissions)

https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_style_introduction.html

IST 612 – Business Analysis
Spring 2021
Cleveland State University
Abdullah Oguz, Ph.D

2

You are expecting to have a business case in the end of 6 months. You will submit the business
case with alternative solutions to IS Steering Committee in the car rental company.

You chose an adaptive approach for a rapid delivery of business value in short iterations.
Therefore, you are thinking of starting these iterations in 2 weeks, and having iterations every
one month. You are expecting to have three iterations. You are planning to get feedback from the
end users and customers during each iteration. In the end of each iteration, you will meet with IS
steering committee members and some end users.

1. Please create a brief business analysis approach that will detail how you will conduct
each iteration. (Refer to 3.1.4 “Elements” in BABOK Guide).

• Solution definition (How will you create solutions in each iteration? Will you use
prototypes? Are there techniquest that will help you with creating solutions in
each iteration?)

• Level of formality (How will you ensure high level interaction in your team? How
will you get feedback from stakeholders?)

• Activities (Which activities will you have in each iteration? You will divide the
work into iterations, identify the deliverables for each iteration, and then identify
the associated activities and tasks. You don’t need to write in detail. For example,
in each iteration, you will prepare for and conduct elicitation, and confirm
elicitation results. Then, you can have requirements analysis and design
definition. Finally, you can conduct solution evaluation.)

• Timing (Duration of each iteration has been already specified in the case study.)
2. You also decided to conduct a document analysis. In the Preparation stage (10.18.3),

include all possible documents that you can examine.
• You should list the sources (documents) which are relevant to the objective of

your initiative. You need to consider if these documents are up-to-date, genuine,
and credible. You also need to consider if stakeholder can understand the content
of this document easily. Some examples of documents are provided below:

i. A written work procedure or work flow
ii. Reports from prior organizational studies

iii. Organizational mission statements
iv. Business plans (Strategic business and IS plans)
v. Organization charts

vi. Business policy manuals
vii. Job descriptions

viii. Internal and external correspondence
ix. Invoices

3. Choose five stakeholders, and place them on the Stakeholder Matrix (Figure 10.43.1).
The vertical axis will be “Influence of Stakeholder” (Power of stakeholders) and the
horizontal axis will be “Impact on Stakeholder” (Interest of stakeholders). Explain why
you placed them in their quadrants.

IST 612 – Business Analysis
Spring 2021
Cleveland State University
Abdullah Oguz, Ph.D

3

4. Based on 3.3.4 “Elements”, create a Governance Approach. Your stakeholder matrix and
the stakeholder list will be an important input for this output. Besides, use 10.35 “Process
Modelling” to create a graphical model to show how change requests will be processed.
Consider having another team member in your team to manage change requests. You
should answer all these questions:

• How will business analysis work will be approached and prioritized?
• What is the process for proposing a change to business analysis information?
• Who has the authority and responsibility to propose changes?
• Who should be involved in the change discussions?
• Who has responsibility for analyzing change requests?
• Who has the authority to approve changes?
• How will you document and communicate changes?

Question 1: 15 points

Question 2: 10 points

Question 3: 20 points

Question 4: 30 points

You will work on these assignments on an individual basis (not in groups and teams). Individuals
should neither seek nor receive help from anyone including classmates, friends and family
members in completing any of these assignments. If there is a strong evidence that your assignment
is the same with another classmate’s assignment, your score will be zero. There will NOT be any
make-up assignments for these failed assignments.