PROJECT

Project on Incident Management (Outline and details are provided in below docx.)

NOTE : -Should meet all the requirements

                 -Minimum 25 to 30 pages

                 – No Plagiarism

Running head: INCIDENT MANAGEMENT 1

OUTLINE:

TOPIC: INCIDENT MANAGEMENT related to the various members of IT organization.

1) INTRODUCTION

1.1 Definition for Incident Management.

1.2 reason behind why Incident Management is important.

2) How to measure the Process.

2.1 Design flow for the process

2.2 Incident Prioritization

3) Tools used in the Incident Prioritization

3.1 Incident manager

3.2 Service desk analyst

4) Foundation and Model

4.1 Initial Review and Diagnosis

4.2 Functional Escalation.

5) Roles and responsibilities of IT companies in Incident Management

5.1 Communicate workaround

5.2 Incident Resolution Details and assign to service desk.

6) Challenges in Incident Management

6.1 Employee related challenges

6.2 service desk related challenges

7) Reporting

8) Conclusion

9) References