8-1 Case Study: Is It Time to Hire A Compensation Expert?
8-1 Case Study: Is It Time to Hire A Compensation Expert?
Previous
Next
Instructions
Read the
case study
and provide a recommendation for hiring a compensation specialist that helps EasySpa’s Director of Human Resources, Jay Spento, convince his CEO of the benefits of hiring for this position. Be sure to follow APA guidelines and write your paper in the proper format (not as question and answer).
Human Resources
Supplemental Case
Chapter 1: Is it Time to Hire a Compensation Expert?
Jay Spento is returning to his office after attending the grand opening of the 20
th
location
of EasySpa. As the Director of Human Resources at this growing chain of day spas, Jay has
faced many challenges. Opening this latest location took a significant amount of time for Jay
and his staff and they have fallen behind on some important projects. His staff has grown along
with the company, and Jay believes now is the time to expand his staff by one more position. He
now must prepare to meet with the company’s CEO to discuss his request to hire a compensation
professional.
EasySpa is a specialty day spa that provides spa services at a reasonable cost. Each of
their locations has a variety of employees including nail technicians, hairdressers, masseuses and
receptionists. EasySpa also has a centralized appointment scheduling and customer service
center. In ten years the company has grown from 15 employees at one location, to 396
employees at 20 locations. Continued growth is expected as the organization’s mission is to
become the top-rated day spa in their region.
To support this growing organization, the human resources staff includes Jay, a Human
Resources Generalist, a Recruiter and an Administrative Assistant. The Recruiter handles all
aspects of attracting and selecting new employees and the Human Resource Generalist handles a
variety of duties including employee relations and training. Jay provides leadership to the team
and works with upper management to set policies and procedures. His duties are complex as
they work with a diverse employee population in multiple locations. But, as EasySpa approaches
400 employees, Jay believes a compensation expert can help support the company’s growth
plans.
Compensation management is a responsibility that has challenged Jay. While the
company offers full employee benefits and Jay has done extensive market research to ensure they
offer attractive pay, he knows there is much more work necessary to ensure that their
compensation structure is effective and efficient. The company has no written job descriptions
and does not have a formal pay structure. Further, Jay relied upon an outside consultant to
design their benefit package, and their benefit offerings have not changed since they were
established ten years ago. Overall, Jay is convinced that a compensation professional would add
significant value to the company. However, Jay must convince the CEO, who has little human
resources expertise and is always resistant to hire more staff positions, that the addition to staff is
necessary.
OL 325 Case Study Rubric
Requirements of submission: Case study assignments must follow these formatting guidelines: double spacing, 12-point Times New Roman font, one-inch
margins, and discipline-appropriate citations. Page length requirements: 1–2 pages.
Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value
Main Elements Includes all of the main
elements and requirements and
cites multiple examples to
illustrate each element
Includes most of the main
elements and requirements and
cites many examples to
illustrate each element
Includes some of the main
elements and requirements
Does not include any of the
main elements and
requirements
25
Inquiry and Analysis
Provides in-depth analysis that
demonstrates complete
understanding of multiple
concepts
Provides in-depth analysis that
demonstrates complete
understanding of some
concepts
Provides in-depth analysis that
demonstrates complete
understanding of minimal
concepts
Does not provide in-depth
analysis
20
Integration and
Application
All of the course concepts are
correctly applied
Most of the course concepts are
correctly applied
Some of the course concepts
are correctly applied
Does not correctly apply any of
the course concepts
10
Critical Thinking Draws insightful conclusions
that are thoroughly defended
with evidence and examples
Draws informed conclusions
that are justified with evidence
Draws logical conclusions, but
does not defend with evidence
Does not draw logical
conclusions
20
Research Incorporates many scholarly
resources effectively that reflect
depth and breadth of research
Incorporates some scholarly
resources effectively that reflect
depth and breadth of research
Incorporates very few scholarly
resources that reflect depth and
breadth of research
Does not incorporate scholarly
resources that reflect depth and
breadth of research
15
Writing
(Mechanics/
Citations)
No errors related to
organization, grammar and
style, and citations
Minor errors related to
organization, grammar and
style, and citations
Some errors related to
organization, grammar and
style, and citations
Major errors related to
organization, grammar and
style, and citations
10
Total 100%