305 Knowledge Management

Image Description/Picture: Business Strategy/Objectives

Image Description/Picture: People

Image Description/ Picture: Culture

Spoken Text:

This slide represents defined business strategy objectives. It is important for GDD to have feedback from each department head and company leaders to come up with knowledge management solutions.

All stakeholder objectives should be identified in a prioritized list. Clear goals should be defined.

Spoken Text:

The focus will be on knowledge workers and connecting them via knowledge communities (CoPs).

Groupware and Collaboration tools are a group of colleagues (work groups) that are attached to a communication network organizing their activities (Dalkir, 2017, p. 281). A KM board will be devised overseeing all CoPs.

To provide cargo and mail services to businesses around the globe, GDD must foster a personal relationship with customers by anticipating their needs (GDD Company Profile, n.d.). GDD must have an understanding of different cultures, and languages in order to be competitive.

Written Text:

An understanding of the current state of the organization as compared to the desired identified business objectives is the first step in implementing a KM strategy. The “as is” and “to be” is defined as a strategic road map (Dalkir, 2011, p. 317). Road maps are clear milestones to be achieved during a three to five-year strategy and will be an important tool for GDD.

Knowledge sharing plays a vital role in creating awareness amongst the people in an organization. Only eighty to eighty five percent of a company’s information is hard to access tacit knowledge. Explicit knowledge is not any easier to find (Dalikir, 2011, p.5). Tacit knowledge sharing is considered a form of intellectual capital that is preceded by the formation of trust.

Shifting the culture from an individualistic focus to a team and knowledge-sharing approach is critical. Cost-effective, global connectivity to facilitate collaboration between offices in which operational and administrative information is shared will allow for the excellent service and simplicity GDD is seeking (GDD Company Profile, n.d.).

Image Description/Picture: Accountability

Image Description/ Picture: Technology

Image Description/ Picture: Process

Clear roles must be established for knowledge managers and coordinators. A KM strategy should identify the key needs and issues within the organization and provide a framework for addressing these. KM coordinators are responsible for overall coordination and facilitation responsibilities.

Information Technology is vital to a successful knowledge management department. Information collection and storage is a crucial part of this organization’s duties. Knowledge is derived from experiential learning, where tacit and explicit knowledge is often transferred by technology (Zyngier, 2001, p.4).

Implementation of steps and processes are necessary. Awareness, and relentless repetition is crucial for knowledge retention. A clear understanding of the technology implemented is essential for the organization to manage knowledge and succeed.

A knowledge audit service identifies the core information and knowledge needs and uses in an organization (Dalkir, 2017, p.318). It identifies gaps, duplications, flows, and how they contribute to business goals. KM will be an added element in performance evaluations.

Technology is an instrument in a collection of processes that govern the creation, dissemination, and utilization of knowledge to fulfill objectives (Zyngier, 2001, p.6). Technology is a means to transfer explicit knowledge which allows for internalization of information. Effective systems must be in place to capture, organize and disseminate knowledge to all stakeholders. Networking technologies consisting of intranets, extranets, knowledge repositories, portals, and web-shared workplaces will be implemented within GDD.

A knowledge repository allows organizational workers access to valuable knowledge content. Workers can connect and annotate information using this format. This allows for collaboration while using content management software tools. Portals are vital to GDD. They allow for knowledge creation by providing a virtual space where knowledge workers can provide to organizational memory.

Image Description/ Picture: Knowledge Sharing

Image Description/ Picture: Innovation

Image Description/ Picture: Collaboration

Knowledge sharing plays a vital role in creating awareness amongst the people in an organization. Only eighty to eighty five percent of a company’s information is hard to access tacit knowledge. Explicit knowledge is not any easier to find. Tacit knowledge sharing is considered a form of intellectual capital that is preceded by the formation of trust (Dakjurm 2011, p,5).

Innovation and knowledge reuse consist of internal and external discoveries (Dalkir, 2011, p.313). Creativity results from new knowledge and existing knowledge. Innovations often end up becoming incorporated into organizational memory forming the object of reuse (Dalkir, 2011, p..313). This new knowledge is then spread throughout the organization.

Communication and collaboration are critical in a knowledge management system. Communities of practice within GDD will be active participants in using communication and collaboration technologies. Groupware, which includes email, telephone utilities, file distribution and electronic newsletters, allow for valuable communication within the organization. Planning and collaboration are especially successful while utilizing email, while dealing with global delivery preparations.

Knowledge sharing communities are not just about providing access to the data and documents, they are responsible for interconnecting the social network of people who produced the knowledge and building relationships (Dalikir, 2011, p.166). Organizations have come to realize that because it is a vital strategic resource the ability to obtain, develop, share, and apply it can result in sustainable competitive advantage

Retaining knowledge and information is a goal of GDD. When staff leave the organization, they often take knowledge with them. Knowledge storage is imperative because it is often used and built upon when new innovations and discoveries are made. Knowledge repositories (image banks), and libraries consisting of learning objects will be important KM additions.

A work-flow system should be implemented as well. This will allow for cargo and mail service invoices to be routed for review, approval and filing purposes.