W7 Discussion

 

Controlling to Enhance Morale

You are the newly hired supervisor of the Medical Affairs department at a Pharmaceutical company. After meeting with your staff, you discover that many employees are not happy with how the department has been run and there is lack of motivation and morale.  

What research would need to be done in terms of the control of the department and how the problems were initiated with the previous manager?

post two additional times to peers. The initial post by day 5 should be a minimum of 150 words. If you use any source outside of your own thoughts, you should reference that source. Include solid grammar, punctuation, sentence structure, and spelling.

 

Dunn & Haimann’s Healthcare Management: Chapters 25-26

 

Modern Organizations and Healthcare – Week 7 Lecture Transcript

Controlling

Slide 1

Let’s discuss the reading for this week.

Week 7 –Controlling.

Chapter 25 –Fundamentals of Control and the Controlling Function.  Being able to talk and listen to people is a very important skill to attain.  I recently watched the following tedtalk-10 ways to have a better conversation by Celeste Headlee.  I believe that Celeste provides some essential skills to be a better communicator without offending someone.  Please click the link on the slide now. 

Welcome back!  I thought it would be a good time to talk about communication with our remaining chapters.  When you think about control many employees become upset or uptight, there is a negative feeling.  As a manager you need to find a balance with complete freedom and tight control.  The three types of control systems include anticipatory (preventative or ahead of time), concurrent (in process or during the event), and feedback (reactive or after the event). Control is making sure people are performing as needed.  For control to be effective the basic requirements include the following: understandable, register deviations quickly and be timely, be appropriate and adequate, be economical, be somewhat flexible, and indicate where corrective actions should be applied. As the supervisor you need to follow the three basic steps of control – set the standards, check performance, and compare the standards to determine if they are met.

Chapter 26 –Budgetary and Other Control Techniques.  Budgeting is a managerial tool for all levels of leadership.  A comprehensive budget or master budget covers all expenses of an organization.  Budgeting is time consuming, it is an expense in itself, and sometimes used to evaluate a supervisors performance.  Knowing how to develop and monitor a budget is essential.  Please take a look at traditional budgeting, rolling budgeting, flexible budgeting, incremental budgeting, and zero-base budgeting.  There are normally three types of budgets in organizations revenue and expense budget and capital budget. 

Slide 2

What do we want to accomplish for Week 7

When we finish this week you should be able to answer the following:

Let’s Check your Understanding.

These questions are for review only.  You do not need to submit your answers for grading.

Why is controlling a key managerial function?

Describe the different types of control systems.

What are Keister’s (2001) keys to organizational success?

Identify some examples of control systems that can restrict the inappropriate use of the Internet by healthcare employees while they are at work.

Why is it important to have written policies on a wide range of work-related issues?

What is the purpose of exit interviews?

Slide 3

After you complete the reading for the week come back and try these fun facts on the chapters and check your knowledge.  This does not count towards your grade but, it will help your learning!  Good luck!