Service Level Agreements

 

Service Level Agreements

Cloud-based assets include any resources accessed via the cloud. Storing data in the cloud increases risks so additional steps may be necessary to protect the data, depending on its value. When leasing cloud-base services, you must understand who is responsible for maintenance and security. The cloud service provider provides the least amount of maintenance and security. List the three primary cloud-based service models and identify the level of maintenance provided by the cloud service provider in each of the models. Pick one of the models and provide an example of items to include in a service level agreement with the vendor. What would you advise your company to write into the SLA to protect your assets from a legal perspective? What are some examples of security you wouldn’t farm out? Why?