Only for Washington

Instructions:

Read the following articles:

· The Executive’s Guide to Better Listening. McKinsey Quarterly.2012:

http://www.mckinsey.com/insights/leading_in_the_21st_century/the_executives_guide_to_better_listening

 

(Links to an external site.)

· Listening Is a Leader’s Most Important Skill.  Tuesday, July 15, 2014 – by  John Keyser:

https://www.td.org/Publications/Blogs/Management-Blog/2014/07/Listening-Is-a-Leaders-Most-Important-Skill (Links to an external site.)

· Ten Keys to Effective Listening. Richard daft, 2015.

https://books.google.com/books?id=X0F-BAAAQBAJ&pg=PA600&lpg=PA600&dq=the+executive+guide+to+better+listening&source=bl&ots=gWocbwurss&sig=LSePUWwuPJ_rnJ5VjpOXwIT3hqA&hl=en&sa=X&ved=0CEIQ6AEwCGoVChMIitz7wcSSxwIVTyaICh3YPg6C#v=onepage&q=the%20executive%20guide%20to%20better%20listening&f=false (Links to an external site.)

· Cross cultural communication takes more than manners. 2012. By Leonard M. Fuld.

https://hbr.org/2012/08/cross-cultural-communication-takes-more (Links to an external site.)

 

· Building relationships in cultures that don’t do small talk. 2015. By Andy Molinsky and Melissa Hahn.

https://hbr.org/2015/04/building-relationships-in-cultures-that-dont-do-small-talk

Assignment:

Individual Assignment- Becoming a better listener

Based on the readings above, and any additional readings you choose, submit a 500-word report on your personal plan of action to be a better listener.  Your report should make clear use of the readings and address the following questions:

1.

What do you consider your areas of strength as a listener? Explain.

2. What do you consider your areas of improvement in order to become a better listener? Explain.

3. What specific steps will you take to improve your listening effectiveness? These steps need to address your areas of improvement.