Managing Total Compensation: Case Study #1 , Read PDF Pages 1 -6

 Requirements Document attached

Only Read Pages 1 – 6 of attached PDF for this Case Study

Answer questions 1-7 in essay format

Case Study #1: “Your Turn – The Customer-Service Agent”

Requirements:

· Only Read Pages 1 – 6 of attached PDF for this Case Study

· Answer Questions 1 – 7. (See “Case Study 1” PDF Attachment)

Content Requirements:

Sections fully integrated answering the case questions

· Introduction

· Analysis

· Conclusion

Demonstrate an in-depth analysis of the case issues answering each of the case questions as instructed.

Format Requirements
: No word limit , however you must answer question 1-7 and provide an in-depth analysis

· APA 6th Edition Style

· Use three main headings:

· Introduction

· Introduction should briefly discuss the case background

· Analysis

· Analysis should have answers to each question with subheadings for each Question showing the related answer.

· Conclusion

· Conclusion should be a brief summary of the main points you learned from the case in relation to human resource management and compensation practice. Provide a summary of learning with practical applications to management in Conclusion.

Grading Rubric:

Analysis

40 pts

Grammar/Structure

10 pts

Case Study #1: “Your Turn
–

The Customer
–
Service Agent”

Requirements
:

·

Only Read Pages 1
–

6

of

attached
PDF for this Case Study

·

Answer
Questions 1
–

7.

(See
“
Case Study

1”

PDF Attachment)

Content Requirements:

S
ections fully integrate
d answering the case questions

·

Introduction

·

Analysis

·

Conclusion

Demonstrate an in
–
depth analysis of the case issues answering each of the case questions as
instructed.

Format Requirements
:
No word limit

, however

you
must

answer question 1
–
7 and provide
an in
–
depth
analysis

·

APA 6th Edition Style

·

Use three

main headings:

o

Introduction

§

Introduction should briefly discuss the
case background

o

Analysis

§

Analysis should have answers to each question

with subheadings
for

each Question

showing the

related answer.

o

Conclusion

§

Conclusion should be a brief summary of the main points you learned
from the case in relation to human resour
ce management and
compensation practice.

Provide a summary

of learning with practical
applications

to management in Conclusion.

Grading Rubric:

Analysis

40 pts

Grammar/Structure

10 pts

Case Study #1: “Your Turn – The Customer-Service Agent”
Requirements:
 Only Read Pages 1 – 6 of attached PDF for this Case Study
 Answer Questions 1 – 7. (See “Case Study 1” PDF Attachment)

Content Requirements: Sections fully integrated answering the case questions
 Introduction
 Analysis
 Conclusion

Demonstrate an in-depth analysis of the case issues answering each of the case questions as
instructed.

Format Requirements: No word limit , however you must answer question 1-7 and provide
an in-depth analysis
 APA 6th Edition Style
 Use three main headings:

o Introduction
 Introduction should briefly discuss the case background

o Analysis
 Analysis should have answers to each question with subheadings
for each Question showing the related answer.

o Conclusion
 Conclusion should be a brief summary of the main points you learned
from the case in relation to human resource management and
compensation practice. Provide a summary of learning with practical
applications to management in Conclusion.

Grading Rubric:
Analysis 40 pts
Grammar/Structure 10 pts