interview
Imagine you are using a website:
https://ugr.ue.ucsc.edu/
You are an interviewee, pls answer some questions
Imagine you are an interviewee who is using a website:
https://ugr.ue.ucsc.edu/
Questions:
Semi-Structured Questions
· What major are you?
· What kinds of opportunities are you hoping to get when you look through the website?
· When you use the website, what do you expect to see when you click through? What would be most helpful for helping you achieve the best experience from this site?
· Have you used this website before?
· What were your previous experiences like?
· Were you successful in getting research during any past visits to the site?
· Based on your past experiences, in the future, what do you hope to see on the website?
· What tasks do you hope to achieve the next time that you are on the website? How long do you expect that it will take you to achieve these tasks?
· Why would you use this site over another site or a personal connection? What is it that attracts you to the website?
· Are there any other issues that you think are present with the website that we could investigate during our research process?
Observation
· “How do you normally go to X?”
· How did you feel about the site?
· Did you experience any difficulty with finding certain things? If so, what were they?
Wrap Up
· Ask about some choices they made during their navigation
· Ask if there is anything they would like to share
· Ask if they have any questions
· Give thanks and finish the session
Example:
Major: AGPM with minor in CS
· Expect to see what research opportunities are there and actually find the correct website—> “not have to go through an entire roadmap just to find what I want”
· Want to see what fields they cover and recent updates
· “Even if they show a list of recent research”
· Make the website more visible for UCSC students
· “Advertise it more”—> make it more accessible for freshman and transfer
· “Did not know about the website till this quarter”—> What does the website mean?
· More clarification about what going into research actually means—> “want to be able to explain it to people”
While navigating:
· “Trying to navigate from main page to actual site”
· Wanted page not really accessible from main site
· “Have to go through many hurdles just to find what you want… easier if you just search on Google and type in what you want”
· “Feels like two separate entities”
While on website:
· Had trouble finding links when asked to recall how they got there afterwards
What do you want from website?
· “More emphasis on what they’re researching”
· “Wish they were less hidden”
· “Overall, research website is ok”
· “Website could get some improvements”