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Due Tonight by 10 pm

The following worksheet contains two sets of client statements. In the first set, select the best question a human service worker might use to elicit more appropriate information. Discuss why your selection is best, as well as why the other choices may not be as helpful. Remember, more than one question might be appropriate, so your rationale for choosing the one you have is important.

In the second set of statements, you will formulate a reflection of content (and feeling, if appropriate) that responds well to the client’s concerns.

Module 02 Worksheet

Client Statements Set 1

1. Client: I can’t believe it. I’ve been doing so well, but things just don’t seem to be working out. I know that I’m about to get fired.

0. Have you been getting to work too late?

0. Are you tired at work?

0. What’s been going on that’s not working?

0. Have things been distracting you?

Rationale:

2. Client: My mother just doesn’t understand.

1. What doesn’t she understand?

1. How old are you?

1. What about your father?

1. Are other people affected by her?

Rationale:

3. Client: I keep getting in bad relationships, over and over again. It’s like I go out and look for the worst person possible, then get attached.

1. Why do you do that?

1. What was your relationship with your parents like?

1. How are these people bad for you?

1. Are you in a relationship now?

Rationale:

4. Client: I broke the window and the principal said I had to come see you.

0. What happened?

0. How do you feel about that?

0. Was anybody else involved?

0. Do you have a pass?

Rationale:

5. Client: I’ve been looking for a job for about three months now. Nothing’s out there.

1. How many interviews have you had?

1. Have you looked like this when you went to talk with people?

1. Where have you been looking?

1. How much money have you got in the bank?

Rationale:

6. Client: My boyfriend is mad at me. He says I spend too much money.

1. Does he get mad at you a lot?

1. How old is your boyfriend?

1. What’s he say about your spending?

1. Have you thought about dumping him?

Rationale:

7. Client: I got busted a couple of nights ago. My Dad got bail together for me.

1. Where’d you get arrested?

1. What happened?

1. Does your Dad do this a lot?

1. Was your Dad angry?

Rationale:

8. Client: My wife told me that I needed to come for counseling. She said she’d leave me if I didn’t do something about my drinking.

0. How do you feel about this?

0. Is she on your case a lot?

0. What is it about your drinking that she doesn’t like?

0. Why don’t you just stop drinking and keep her happy?

Rationale:

9. Client: Counseling is stupid. I don’t need to be here.

1. What’s wrong with counseling?

1. How can I help make this a good experience for you?

1. Who told you to come here?

1. Why’d you come, then?

Rationale:

10. Client: I’ve really been looking forward to meeting you. I’m ready to work on some stuff.

1. Who told you about me?

1. How long have you been waiting for an appointment?

1. What’s the hurry?

1. What kinds of things are you wanting to work on?

Rationale:

Client Statements Set 2

For each of the following client statements, formulate a reflection of content (and feeling, if appropriate) that responds well to the client’s concerns. You may recognize these client statements—they are expanded versions of the ones for which you formulated questions and prompts in Chapter 4.

1. Client: I can’t believe it. I’ve been doing so well, but things just don’t seem to be working out. I know that I’m about to get fired. All I did was mess up on one car. It’s not like it’s going to cost the company a lot of money, or anything. I’m getting to hate that place.