Case study: Leadership

Please watch this

video about Zappos (Links to an external site.)

(Zappos is an online company that originally started as an online shoe store, but now provides apparel and shoes, and is headquartered in Las Vegas. I had the pleasure of touring Zappos a few years ago and witnessed their creative approach to leadership firsthand).

Answer the following question:

At Zappos, the management function of “leading” is implemented in a very specific way. What are the characteristics that are valued by Zappos in terms of management and leadership?

Please answer this question in complete sentences, using college-level writing skills that incorporate excellent grammar and punctuation.

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