Home BUS445 WK2 discussion 1

BUS445 WK2 discussion 1

Prior to beginning work on this discussion, read Chapters 12 and 14 from the textbook and the lecture for Week 2.

How can a company manage its external outputs—tangible and intangible—and those that the external customer sees?

Required Resource

Evans, J. R., & Lindsay, W. M. (2017).

Managing for quality and performance excellence

(10th ed.). Mason, OH: South-Western Cengage.

Chapter 12: Measurement and Knowledge Management for Excellence
Chapter 14: Building and Sustaining Quality and Performance Excellence (Culture as an output of the process)

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