BUS445 WK 4 Discussion 1

Prior to beginning work on this discussion, read Chapter 4, Chapter 5 Process Control and Process Improvement, Chapter 7, Chapter 11, and the lecture for Week 4.

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Recommend how to determine which processes to improve to ensure you have the most impact on company excellence.

Required Resource

Text

Evans, J. R., & Lindsay, W. M. (2017).

Managing for quality and performance excellence

 (10th ed.). Mason, OH: South-Western Cengage.

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  • Chapter 4: Workforce Focus
  • Chapter 5 (just Process Control and Process Improvement)
  • Chapter 7: Design for Quality and Product Excellence
  • Chapter 11: Strategy and Performance Excellence

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