Home Uncategorized BSBRSK501 Manage risk, BSBMGT516 Facilitate continuous improvement, BSBHRM513 Manage workforce planning

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BSBRSK501 Manage risk, BSBMGT516 Facilitate continuous improvement, BSBHRM513 Manage workforce planning

Assessment 1 :BSBRSK501 Manage risk

Assessment 2 : BSBMGT516 Facilitate continuous improvement

Assessment 3 : BSBHRM513 Manage workforce planning

ALL YOU NEED TO DO IS FINISH TASK 1 IN EACH ASSESSMENTS HERE.

THANKS <3

Assessment Tasks for

BSBRSK501 Manage Risk

Assessment Task for BSBRSK501 Manage Risk Jasmine Education Group Version 2.2

Last Updated: 13 April 2020 Next Review Date 13 April 2022

Approved

by Academic Manager Page 1 of 29

Student Assessment Tasks

BSBRSK501 Manage risk

Assessment Tasks for

BSBRSK501 Manage Risk

Assessment Task for BSBRSK501 Manage Risk Jasmine Education Group Version 2.2
Last Updated: 13 April 2020 Next Review Date 13 April 2022

Approved by Academic Manager Page 2 of 29

Table of Contents

Table of Contents 2

Assessment Information 3

Assessment Instructions 5

Student Assessment Agreement 6

Assessment Task 1 Cover Sheet 7

Assessment Task 1: Written Questions 8

Assessment Task 1 Instructions 10

Assessment Task 1 Checklist 11

Assessment Task 2 Cover Sheet 12

Assessment Task 2: Risk management project 13

Assessment Task 2 Instructions 15

Assessment Task 2 Checklist 19

Assessment Task 3 Cover Sheet 21

Assessment Task 3: Risk implementation project 22

Assessment Task 3 Instructions 23

Assessment Task 3 Checklist 25

Assessment Task 4 Cover Sheet 26

Assessment Task 4: Risk management process evaluation report 27

Assessment Task 4 Instructions 28

Assessment Tasks for
BSBRSK501 Manage Risk

Assessment Task for BSBRSK501 Manage Risk Jasmine Education Group Version 2.2
Last Updated: 13 April 2020 Next Review Date 13 April 2022

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Assessment Information

The assessment tasks for BSBRSK501 Manage risk are included in this Student Assessment Tasks

booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.

Assessment Plan

Assessment Task Overview

1. Written questions You must correctly answer all questions.

2. Risk management project You must prepare an initial report about risk associated with business

expansion for a case study organisation, participate in a roleplay

meeting with team members to brainstorm risks, and develop a risk

management plan the case study organisation.

3. Risk management

implementation project

You must implement and monitor risk treatments for risks identified.

4. Risk management process

evaluation report

You must evaluate the risk management process.

Assessment Preparation

Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for

clarification if you have any questions at all.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment

Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals

If you do not agree with an assessment decision, you can make an assessment appeal as per Queen Anne

Business College’s assessment appeals process.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with

unfairly or have other appropriate grounds for an appeal.

Assessment Tasks for
BSBRSK501 Manage Risk

Assessment Task for BSBRSK501 Manage Risk Jasmine Education Group Version 2.2
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Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.

Each should include:

 Course identification code

 Assessment Task number

 Document title (if appropriate)

 Student name

 Date it was created

For example, BSBRSK01 AT2 Risk Management Plan Joan Smith 20/04/18

Additional Resources

You will be provided with the following resources you begin each Assessment Task.

Assessment Task 2

 Risk Management Policy and Procedures

 Risk Management Report Template

 Risk Management Plan Template

Assessment Task 3

 Customer Survey Results Memo

 Sales data analysis memo

 Staff survey results memo

 Performance review results memo

Assessment Task 4

 Risk Management Policy and Procedures

Assessment Tasks for
BSBRSK501 Manage Risk

Assessment Task for BSBRSK501 Manage Risk Jasmine Education Group Version 2.2
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Assessment Instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted together with your assessment responses.

If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.

If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit

the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will

be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your

assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your

assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per

Queen Anne Business College’s re-assessment policy.

Depending on the task, this may include

 resubmitting incorrect answers to questions (such as short answer questions and case studies)

 resubmitting part or all of a project, depending on how the error impacts on the total outcome of the

task

 redoing a role play after being provided with appropriate feedback about your performance

 being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily

completed the first time, after being provided with appropriate feedback.

Assessment Task Information

This gives you:

 a summary of the assessment task

 information on the resources to be used

 submission requirements

 re-submission opportunities if required

Assessment Task Instructions

These give questions to answer or tasks which are to be completed.

Your answers need to be typed up using software as indicated in the Assessment Task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment

task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the unit identification

number, the task number, your name and the date.

Checklist

This will be used by your assessor to mark your assessment. Read through this as part of your preparation

before beginning the assessment task. It will give you a good idea of what your assessor will be looking for

when marking your responses.

Assessment Tasks for
BSBRSK501 Manage Risk

Assessment Task for BSBRSK501 Manage Risk Jasmine Education Group Version 2.2
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Student Assessment Agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement

below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?  Yes  No

Do you understand the requirements of the assessments for this unit?  Yes  No

Do you agree to the way in which you are being assessed?  Yes  No

Do you have any specific needs that should be considered?  Yes  No

If so, explain these in the space below.

Do you understand your rights to re-assessment?  Yes  No

Do you understand your right to appeal the decisions made in an assessment?  Yes  No

Student name

Student number

Student signature

Date

Assessor name

Assessor signature

Date

Assessment Tasks for
BSBRSK501 Manage Risk

Assessment Task for BSBRSK501 Manage Risk Jasmine Education Group Version 2.2
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Assessment Task 1 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded

with any other student(s).

 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against

me according to the process explained to me.

 I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name

Student ID number

Student signature

Date

Assessor declaration

 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.

 I would like to appeal this assessment decision.

Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Tasks for
BSBRSK501 Manage Risk

Assessment Task for BSBRSK501 Manage Risk Jasmine Education Group Version 2.2
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Assessment Task 1: Written Questions

Task summary

This is an open book test, to be completed in the classroom.

A time limit of 1 hour to answer the questions is provided.

You need to answer all of the written questions correctly.

Your answers must be word processed and sent to the assessor as an email attachment.

Required

 Access to textbooks/other learning materials

 Computer and Microsoft Office

 Access to the internet

Timing

Your assessor will advise you of the due date of this assessment.

Submit

 Answers to all questions

Assessment criteria

All questions must be answered correctly in order for you to be assessed as having completed the task

satisfactorily.

Re-submission opportunities

Your Assessor will provide you feedback on your performance. The feedback will indicate if you have

satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you

written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.

Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with
unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with your assessor prior to attempting this task if you do not understand any

part of this task or if you have any learning issues or needs that may hinder you when attempting any part of

the assessment.

Assessment Tasks for
BSBRSK501 Manage Risk

Assessment Task for BSBRSK501 Manage Risk Jasmine Education Group Version 2.2
Last Updated: 13 April 2020 Next Review Date 13 April 2022

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Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell

you how you should answer the question. Use the definitions below to assist you to provide the type of

response expected.

Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in in detail, and identify

important points and key features. Generally, you are expected to write a response one or two paragraphs

long.

Compare – when a question asks you to compare something, you will need to show how two or more things

are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected

to write

a response one

or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things

are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write

a response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues or

features, and express some form of critical judgement. Generally, you are expected to write a response one

or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities

or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments

for and against something. Generally, you are

expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should

provide a detailed response with key points and features and provide critical analysis. Generally, you are

expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something

happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe

the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information

in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally,

you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the

main points. Generally, you are expected to write a response a few sentences long.

Assessment Tasks for
BSBRSK501 Manage Risk

Assessment Task for BSBRSK501 Manage Risk Jasmine Education Group Version 2.2
Last Updated: 13 April 2020 Next Review Date 13 April 2022

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Assessment Task 1 Instructions

Provide answers to all of the questions below:

1. Discuss the purpose of risk management standards. Include an example of a risk

management standard in your answer.

2. Outline the AS/NZS ISO 31000: 2009 Risk Management Principles and Guidelines and

each of the 11 principles.

3. Explain the requirements of WHS legislation in relation to risk management.

4. List the factors that must be taken into account in determining risk control measures for

hazardous manual tasks as stated in the model Work Health and Safety Regulations 2011.

5. Explain the purpose of risk management policies and procedures in the workplace.

6. List three examples of the impact of risks for a workplace if risks are not identified or

actioned.

7. Outline a step-by-step procedure that companies can use for analysing risks.

8. Outline three sources of information that a company could use to gather information on

potential risks.

9. Describe three examples of tools or techniques that a company could use to identify risks

as part of a risk assessment process.

10. Explain four options that a company could take to control risks.

11. Explain four procedures that a company could use to minimise risk.

Assessment Tasks for
BSBRSK501 Manage Risk

Assessment Task for BSBRSK501 Manage Risk Jasmine Education Group Version 2.2
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Assessment Task 1 Checklist

Student’s name:

Did the student provide a sufficient and

clear answer that addresses the

suggested answer for:

Completed

successfully

Comments

Yes No

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

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Assessment Task 2 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

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Assessment Task 2: Continuous improvement project

Task summary

This assessment task requires you to conduct research to establish a continuous improvement system and

processes for a case study organisation, E-OfficeWorx, including developing a continuous improvement

policy and two continuous improvement tools.

You are also required to prepare and deliver a presentation to staff on the new continuous improvement

system and processes and to incorporate suggestions for improvement based on staff feedback.

This task will be completed in the simulated work environment at your RTO.

Required
• Computer and Microsoft Office

• Access to the internet for research

• Continuous Improvement Policy Template

Timing
The assessor will advise you of the due date of this submission.
Write in the due date below as advised by your assessor:

Submit

• Email to your assessor with the following attachments:

o Continuous improvement research notes.

o Continuous improvement policy

o Continuous improvement tools (x2)

o Continuous improvement PowerPoint presentation

• Email to your assessor with your revised continuous improvement PowerPoint presentation

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria

included in the checklist included with this task.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

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Students are encouraged to consult with their assessor prior to attempting this task if they do not
understand any part of this task or if they have any learning issues or needs that may hinder them when

attempting any part of the assessment.

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

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Assessment Task 2 Instructions

Carefully read the following:

E-OfficeWorx is an independently owned and operated company based in Campbelltown, NSW. The

company has been in operation for 2 years.

The company supplies a wide range of stationery, office supplies, furniture, business equipment and

computer supplies for large and small office environments, including home offices. There are no retail

stores, and customers order online through the company’s website or through a Customer Service Centre

that operates 7 days a week from 7am to 7pm. Orders are distributed from a warehouse that is also located

in Campbelltown.

The company has recently undertaken a strategic planning process with its vision identified to be the leading

online supplier of office supplies.

The company employs a number of staff including the General Manager, Sales and Marketing Manager,

Finance Manager and Human Resources Manager. There are 20 customer service staff in total, a

Warehouse Manager and 10 warehousing staff. All of the Managers and Customer Service Staff operate out

of the head office and all warehousing staff, including the Manager, are located at the Warehouse.

Turnover of Customer Service Staff is currently high at around 30% annually.

You have recently been appointed as the new Operations Manager. The General Manager has advised you

that, although the company’s key values include a strong commitment to quality, customer service,

sustainability and a satisfied workforce, there are no formal systems or processes in place for continuous

improvement to ensure that the company meets its overall vision and values.

The General Manager would like you to research and implement a new continuous system and processes to

address all aspects of the company’s operations, from staffing to customer service to health and safety, as

well as embedding continuous improvement into the company’s culture. He has also indicated that he would

like you to consider how the company can introduce more sustainable practices both within the company

and in relation to products and would like this integrated into the continuous improvement system.

The General Manager has indicated that he would like a formal continuous system and processes fully

implemented within the next three months.

He also advises that there are some issues within the company that he is hoping that a continuous

improvement system and process will help to solve. These are:

• An average of two customer complaints are received each month.

• Complaints generally relate to the following themes:

o Customer service staff are unable to provide adequate product advice.

o Customer service staff are not friendly at times.

o Lengthy wait times on the telephone to discuss products or chase up deliveries.

o Differences between delivery time stated and actual delivery time.

• There also appears to be some further issues relating to the time in responding to complaints and

identifying and implementing procedures to address systemic issues identified through complaints.

• High staff turnover.

• Lack of supporting document to assist with overall quality such as staff training manuals.

• The company is just about to expand and introduce a new line of products being hospitality and

restaurant supplies. This will mean the establishment of an additional department with more staff

employed. Procedures need to be streamlined and consistent across the organisation.

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

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Complete the following activities:

1. Conduct continuous improvement systems and processes research

The first part of this assessment task requires you to conduct research to Identify options for

continuous improvement system and processes for E-OfficeWorx. Make notes on your

research, which you will then use to develop a continuous improvement policy and two

continuous improvement tools for E-OfficeWorx, as well as a presentation for staff about the

benefits of continuous improvement and to provide training in the new continuous improvement

processes and systems.

Your research should include identifying:

• The benefits of implementing continuous improvement systems and processes across the

company.

• Continuous improvement models that may be suitable for the company, such as the Plan

Do Check Act, Six Sigma or TQM approach to continuous improvement. You should

research at least two models and identify the best one to use at E-OfficeWorx.

• Ways of building in continuous improvement into business systems and procedures

including performance management, sustainability, health and safety and knowledge

management and to address existing issues within the company.

• Continuous improvement tools (for example, continuous improvement register and forms,

flow charts) that can be used as part of a continuous improvement system. Identify and

describe at least four.

• Strategies for encouraging staff to participate in continuous improvement decision-making.

• Strategies for ensuring that staff are informed about continuous improvement processes, as

well as the outcomes of continuous improvement processes.

• Mechanisms that can be used to obtain feedback from customers, suppliers and staff.

• Ongoing mentoring and coaching processes that can be used to ensure that staff are able

to implement and support continuous improvement processes.

• Strategies for ensuring continuous improvement in sustainability.

• Knowledge management strategies to ensure that insights and experiences from the

business’s activities are captured and learnings are accessible to all staff. You should

identify and describe at least two strategies that may be suitable for E-OfficeWorx and

explain why.

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
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2. Develop a continuous improvement policy and forms

The next part of this assessment requires you to use the results of your research to develop a

continuous improvement policy for E-OfficeWorx. Use the policy template provided to you that

includes notes for guidance in competing each section.

Your policy should include as a minimum:

• Purpose of the policy

• Scope of the policy

• Continuous improvement principles

• Continuous improvement model

• Continuous improvement implementation.

• Staff participation and communication

• Tools to support the continuous improvement process

• Responsibilities

You are also required to develop a minimum of two of the continuous improvement tools as

identified through your research. These should be referred to in the continuous improvement

policy and included as attachments.

3. Develop continuous improvement presentation

The next part of this assessment requires you to use the results of your research to develop an

information and training session for the team about the new continuous improvement systems.

You are required to develop a PowerPoint presentation that includes graphics to support your

explanations of the content. Plan your presentation to last for at least 15 minutes.

Your presentation should address:

• The benefits of implementing continuous improvement systems and processes across the
company.

• The continuous improvement models that you have identified as most suitable for use in E-

OfficeWorx, and that are the basis of the policy you have developed.

• An outline of your policy.

• Continuous improvement tools (for example, continuous improvement register and forms,

flow charts)

• Strategies for encouraging staff to participate in continuous improvement decision-making.
• Strategies for ensuring that staff are informed about continuous improvement processes, as
well as the outcomes of continuous improvement processes.
• Mechanisms that can be used to obtain feedback from customers, suppliers and staff.
• Ongoing mentoring and coaching processes that can be used to ensure that staff are able
to implement and support continuous improvement processes.
• Strategies for ensuring continuous improvement in sustainability.
• Knowledge management strategies to ensure that insights and experiences from the

business’s activities are captured and learnings are accessible to all staff.

Send your presentation to your assessor as an email attachment. Your assessor will advise you

of the date and time of your presentation and will also organise 2 other students to attend the

presentation in the role of staff members. Your assessor and students roleplaying staff

members will also ask questions so be prepared to respond.

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

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4. Conduct continuous improvement presentation

The final part of this assessment requires you to present your continuous improvement

presentation.

Deliver your power point presentation to the team addressing all the required content. Advise

your team that they may ask questions at the end of the presentation.

During your presentation, you will need to demonstrate effective communication skills including:

• Speaking clearly and concisely

• Responding to questions as required

• Using active listening techniques

Your team will offer suggestions, which you will also need to incorporate into your continuous

improvement policy. You should send an updated version of your policy via email to your

assessor.

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

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Assessment Task 2 Checklist

Student’s name:

Did the student:

Completed
successfully

Comments
Yes No

Develop a continuous improvement policy that includes
strategies for ensuring that all staff are encouraged and
supported to participate in continuous improvement
processes and decision-making?

Develop a continuous improvement policy that includes
mechanisms for communicating continuous improvement
processes and outcomes to staff?

Develop a continuous improvement presentation to
communicate continuous improvement processes to staff?

Develop a continuous improvement policy that includes
strategies for continuous improvement in sustainability?

Develop a continuous improvement policy that includes
strategies for mentoring and coaching staff in continuous
improvement?

Develop a continuous improvement policy that includes
strategies for communicating the outcomes of continuous
improvement to staff?

Indicate for each document in the planning template, the
style of language that will be adopted?

Develop a continuous improvement policy that includes
strategies for monitoring performance?

Develop at least two suitable tools that can be used to
support the continuous improvement system?

Provide coaching to the team in continuous improvement
systems and processes?

Present information to the team so that the information can
be easily understood?

Seek feedback from the team on continuous improvement
and adjust continuous improvement policy?

Demonstrate effective communication processes including:

• Speaking clearly and concisely
• Responding to questions as required

• Using active listening techniques?

Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

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Student’s name:
Did the student:
Completed
successfully
Comments
Yes No
Date

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

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Assessment Task 3 Cover Sheet

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

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Assessment Task 3: Customer service improvement project

Task summary

This assessment task requires you to review the outcomes of a customer service survey, identify

improvements required and communicate these to your team in the form of a report.

This task will be completed in the simulated work environment at your RTO.

Required
• Computer and Microsoft Office

• Access to the internet for research

Timing
The assessor will advise you of the due date of this submission.
Write in the due date below as advised by your assessor:

Submit

• Continuous improvement report

Assessment criteria
Students must complete all of the activities listed and will be assessed against the assessment criteria
included in the checklist included with this task.

Re-submission opportunities

If a student submits work that is not satisfactory, the assessor will provide written feedback explaining why,

as well as timelines for resubmission.

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

Approved by Academic Manager Page 22 of 24

Assessment Task 3 Instructions

Carefully read the following:

Assume that as part of the implementation of the continuous improvement system that the company

implemented a formal customer survey with the results shown below.

The survey was sent to a random sample of customers to be completed through survey monkey.

The survey was sent to 75 customers and 49 were returned.

As this was the first customer survey, customers were asked to respond to 4 general questions only.

Customer survey findings are as follows:

Overall satisfaction with E-Officeworx

• 26 totally satisfied

• 18 somewhat satisfied

• 4 dissatisfied

• 1 totally dissatisfied

Industry benchmarks show that the average number of customers who indicate that they are totally satisfied

is 42%.

Ease of doing business with E-Officeworx

• 20 totally satisfied

• 19 somewhat satisfied

• 8 dissatisfied

• 2 totally dissatisfied

Industry benchmarks show that the average number of customers who indicate that they are totally satisfied

with ease of business is 47%.

Customers who said they would purchase products from E-Officeworx again are:

• 42 totally satisfied

• 6 somewhat satisfied

• 1 dissatisfied

• 0 totally dissatisfied

Industry benchmarks show that the average number of customers who indicate that would purchase

products again is 72%.

Customers who said they would recommend E-Officeworx to others

• 38 totally satisfied

• 8 somewhat satisfied

• 3 dissatisfied

• 0 totally dissatisfied

Industry benchmarks show that the average number of customers who indicate that they would recommend

the company to others is 63%.

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

Approved by Academic Manager Page 23 of 24

Complete the following activities:

1. Analyse and report on results

This assessment task requires you to review the survey data and provide a report to the

General Manager (this will be your assessor) on the results, as well as your recommendations

for actions based on your analysis.

Your report must be written in clear and concise English and include:

• An analysis of the overall results against industry benchmarks for overall customer

satisfaction, ease of doing business and customer loyalty. You should convert the findings

into bar charts that clearly shows the results of the survey and in percentages. If you are not

sure how to do this, use word help to find out how to create charts in word.

• Your overall analysis of how the company is performing in terms of customer service.

• Your recommendations for future customer surveys. Include at least two recommendations.

Assessment Tasks for
BSBMGT516 Facilitate continuous
improvement

Assessment tasks for BSBMGT516 Facilitate continuous improvement Jasmine Education Group Version 1.1
Last Updated: 26 November 2018 Next Review Date: 26 November 2020

Approved by Academic Manager Page 24 of 24

Assessment Task 3 Checklist

Student’s name:
Did the student:
Completed

successfully Comments

Yes No

Analyse the results of continuous

improvement systems?

Identify ways in which operations can be

improved based on an analysis of results?

Recommend areas for future

improvement?

Inform team of the outcome of customer

survey and recommendations for future

improvement?

Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature

Assessor name

Date

Assessment Tasks for

BSBHRM513 Manage workforce planning

Assessment Tasks

for BSBHRM513 Manage workforce planning Jasmine Education Group Version 2.0

Last Updated: 02 Sep 2019 Next Review Date: 02 Sep 2020

Approved by Academic Manager Page 1 of 10

Assessment Tasks

Student name: ________________________________________________________

Date submitted: ________________________

Assessment Tasks for
BSBHRM513 Manage workforce planning

Assessment Tasks for BSBHRM513 Manage workforce planning Jasmine Education Group Version 2.0

Last Updated: 02 Sep 2019 Next Review Date: 02 Sep 2020

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Assessment plan

The following outlines the requirements of your final assessment for BSBHRM513 Manage workforce planning. You

are required to complete all tasks to demonstrate competency in this unit.

This unit is assessed through the following:

Assessment Requirements Method of Assessment Due date

1. Short answer questions Written activities/demonstration TBA

2. Develop a workforce plan Project TBA

3. Implement a workforce plan (Part A and B) Project/presentation TBA

4. Monitor and review the workforce plan Report TBA

All assessments will ensure that the principles of assessment and rules of evidence are adhered to. The principles

of assessment are that assessment must be valid, fair, reliable and consistent. The rules of evidence state that

evidence must be sufficient, valid, current and authentic.

If reassessment is required, you will be given the chance to resubmit the assessment task. You will have up to

three opportunities to resubmit each assessment task. If, after the third attempt, the assessment is still not

satisfactory your trainer/assessor will make alternative arrangements for assessment.

Agreement by the student

Have you read and understood what is required of you in terms of assessment?

Do you understand the requirements of this assessment?

Do you agree to the way in which you are being assessed?

Do you have any special needs or considerations to be made for this assessment? If

yes, what are they?

_______________________________________________________________________

Do you understand your rights to appeal the decisions made in an assessment?


Yes  No


Yes  No

Yes  No

Yes  No


Yes  No

Student name: _______________________________________________________________________________

Student signature: __________________________________________________ Date: ____________________

Assessor name: ______________________________________________________________________________

Assessor signature: _________________________________________________ Date: ____________________

Assessment Tasks for
BSBHRM513 Manage workforce planning

Assessment Tasks for BSBHRM513 Manage workforce planning Jasmine Education Group Version 2.0
Last Updated: 02 Sep 2019 Next Review Date: 02 Sep 2020

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Assessment Task 1 – Written Questions

Resources required
▪ Paper and pens

Context and conditions of assessment

• The written questions will be completed in the classroom on the date specified by the assessor.

Instructions to student

• Complete the questions below. You are required to answer all questions correctly. If incorrect answers

are provided, your assessor will identify if there are gaps in your knowledge and understanding and will

work with you to make arrangements for reassessment. Your assessor will advise you when and where

the written activities are to be completed and the time you will have to answer all of the questions.

• You should complete your answers on a separate piece of paper with the questions numbers clearly

shown.

1. Briefly discuss two benefits of workforce planning.

2. Identify five reasons for high staff turnover

3. Discuss in around a paragraph why high staff turnover is not good for businesses?

4. Briefly discuss the benefits of workplace diversity

5. Briefly describe succession planning.

6. Briefly describe three ways that can be used to retain employees.

7. Briefly discuss five characteristics of an employer of choice.

Assessment Tasks for
BSBHRM513 Manage workforce planning

Assessment Tasks for BSBHRM513 Manage workforce planning Jasmine Education Group Version 2.0
Last Updated: 02 Sep 2019 Next Review Date: 02 Sep 2020

Approved by Academic Manager Page 4 of 10

8. What is the National Skill Needs List?

9. What are the 10 minimum entitlements of the National Employment Standards?

10. Discuss the ABS Labour Force Survey and its purpose.

Assessment Task 2: Develop a workforce plan

Resources required
▪ Computer and Microsoft Office
▪ Access to King Edward VII College Strategic & Operational Plan, workforce information and workforce action

plan template

▪ Access to the internet for research

Context and conditions of assessment

This assessment should be completed in the classroom as part of the simulated work environment. The
assessor will advise dates for submission.

Instructions to student

All assessment activities relate to a fictional organisation, King Edward VII College. As indicated in

the scenario, the College is currently reviewing its workforce planning.

Before you commence this assessment, make sure that you read all of the assessment tasks

thoroughly, including the scenario for the assessment.

All of the assessment activities will be completed in class and under conditions that simulate the workplace.
You will need to meet timelines specified by your assessor, as well as work with others as part of a team.

Assessment Scenario

King Edward VII College has been operating for 5 years. The College is based in Melbourne CBD and offers

a range of courses in management, marketing, human resources and international business and currently has

around has around 500 students enrolled across all of its courses. The College is very popular due to its

competitive pricing structure, innovative teaching methods and state of the art facilities.

Due to the success of the College, the College plans to establish two additional campuses, one in Brisbane and

one in Sydney. The Brisbane campus will commence in October 2015 and Sydney in early 2016. Campus locations

are already in place with the process being overseen mainly by the CEO and Finance Manager. No staff have been

employed as yet but it is anticipated that each campus will require a receptionist, student services officer and 4

trainers. All other staff functions will be completed by existing staff at the Sydney

Assessment Tasks for
BSBHRM513 Manage workforce planning

Assessment Tasks for BSBHRM513 Manage workforce planning Jasmine Education Group Version 2.0
Last Updated: 02 Sep 2019 Next Review Date: 02 Sep 2020

Approved by Academic Manager Page 5 of 10

campus until such time as student numbers increase substantially. It is anticipated that maximum student

numbers at the new campuses will be up to 50 students per campus.

The College currently employs 24 staff members that includes the CEO, a Marketing Manager and

Marketing Assistant, Human Resources Manager, Finance Manager, Administration Manager, Office

Assistant, Receptionist, Academic Manager, Student Services Officer and approximately 14 trainers.

Further details regarding the above staff will be provided to you by your assessor in a workforce

information table and that also shows staff turnover statistics.

As the Human Resources Manager you have been asked by the CEO to develop a workforce plan for King

Edward VII College for the next two years (Jan 2015 to December 2016). The CEO considers that this is

particularly important given the company’s expansion plans and because of the importance of workforce planning

in general. He is also concerned about the staff turnover rate for trainers (see workforce information table

provided to you) and has asked you to look at this more closely and develop strategies to address this.

You will also be provided with King Edward VII College Strategic Plan that sets out its strategic objectives, as

well as operational priorities. Ensure you review the Plan in detail so you understand the organisation’s

objectives and goals and use that in your development of the workforce plan.

The workforce plan should address workforce needs for the current Melbourne campus, as well as in

relation to the two new campuses.

In developing the plan, you will need to consider the following:

• How diverse is the current workforce of King Edward VII College with regards to age, gender, culture?

• What are the organisation’s requirements for a diverse workforce as reflected in its

strategic objectives?

• What factors affect current workforce supply – specifically for the education sector for King Edward VII

College? You should research and identify factors that apply including current economic conditions,

education industry trends, skills and labour shortages, as well as overall unemployment rates.
• What is the current staff turnover rate? What issues present with the turnover rate?

You will need to submit your workforce plan to the CEO (this will be your assessor). You should also develop

a short briefing paper to accompany your workforce plan and that briefly outlines your analysis and research

(as per the above dot points) and how you have used this to inform the workforce plan.

Note that in the workforce plan there is a section to document key issues (both current and future) and

you should use this to document key issues arising from your research and analysis above.

In your workforce plan you should document objectives based on the company’s overall strategic

objectives and operational priorities as documented in the Strategic and Operational Plan. The objectives

should be SMART objectives supported by key performance indicators.

Your workforce plan should list each of objectives, as well as overall strategies and specific actions to

achieve objectives. The template provided by your assessor will ensure that you set out the workforce plan as

required.

Assessment Tasks for
BSBHRM513 Manage workforce planning

Assessment Tasks for BSBHRM513 Manage workforce planning Jasmine Education Group Version 2.0
Last Updated: 02 Sep 2019 Next Review Date: 02 Sep 2020

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In your plan you will need to address as a minimum:
• Strategies that can be used to address the high staff turnover in relation to trainers
• Strategies for retaining skilled labour
• Strategies to build workforce diversity and cross-cultural management
• Strategies for sourcing skilled labour both in relation to the new and existing campuses.

• Strategies to address contingencies. The strategies you develop should also factor in the

scenario where skilled labour is difficult to find for the new campuses.

Your assessor will provide you with the date for the submission of your plan and covering report. All of
your work should be in clear and concise English.

You should email your plan and covering report to your assessor in the role of the CEO. Your email
should seek agreement and support for the objectives and proposed performance indicators.

Your assessor will email you back in the role of the CEO expressing support or otherwise for your plan.
Your assessor may provide you with comments to update your plan which you should incorporate into your
plan and send to your assessor as required.

Assessment Tasks for
BSBHRM513 Manage workforce planning

Assessment Tasks for BSBHRM513 Manage workforce planning Jasmine Education Group Version 2.0
Last Updated: 02 Sep 2019 Next Review Date: 02 Sep 2020

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Assessment Task 3 Part A: Implement the workforce plan

Resources required
▪ Computer and Microsoft Office
▪ Access to the internet for research

Context and conditions of assessment

This assessment should be completed in the classroom as part of the simulated work environment. The
assessor will advise dates for submission.

Instructions to student

Imagine that the Workforce Plan has been approved and includes a number of strategies that you need to

action.

As the workforce plan includes the objective to increase workforce diversity, you have been asked to

develop a standard statement that can be included on all job advertisements in order to promote equal

opportunity in employment and to encourage diverse groups to apply.

Develop the statement and email it to all managers (your assessor) explaining that the statement must now be

included in all job advertisements and explaining why. Your assessor will specify the date by which this tasks

must be completed.

You will be assessed on the following:

• An appropriate statement developed to include in all job advertisements.

• Email to managers written in clear and concise English and clearly explains the rationale for inclusion

of the statement in job advertisements.

Assessment Tasks for
BSBHRM513 Manage workforce planning

Assessment Tasks for BSBHRM513 Manage workforce planning Jasmine Education Group Version 2.0
Last Updated: 02 Sep 2019 Next Review Date: 02 Sep 2020

Approved by Academic Manager Page 8 of 10

Assessment Task 3 Part B: Implement the workforce plan

Resources required
▪ Computer and Microsoft Office
▪ Power point projector

▪ Space for presentation

▪ Access to the internet for research

Context and conditions of assessment

This assessment should be completed in the classroom as part of the simulated work environment. The
assessor will advise dates for submission.

Instructions to student

The approved workforce plan includes the objective to increase diversity, implement succession
planning arrangements and to be an employer of choice. Strategies included to achieve this are flexible
working arrangements and a new professional development program.

Your task is to prepare for, and provide a presentation to staff about a new flexible working arrangements
program and a new professional development program to assist in developing existing staff as part of
succession planning.

Assume that there are currently no flexible working arrangements in place and that the professional

development arrangements are adhoc, relying on individual staff members to undertake their own professional

development.

Research the latest flexible working arrangements and professional development programs used by

companies and based on your research, develop and make notes on suitable flexible working arrangements

and a professional development program for King Edward VII College staff.

You should ensure that the arrangements you suggest are arrangements that are applicable to a real life

working environment, as well as specifically relevant to the operations of King Edward VII College. For

example, flexible working arrangements may vary depending on the staff member. For example, trainers may

not be able to utilise flexible working arrangements at all times when classes are scheduled. You should

consider if and how you will be able to offer such arrangements in this case.

You may find the following web sites useful:

http://www.fairwork.gov.au/employee-entitlements/flexibility-in-the-workplace/flexible-working-

arrangements

http://workplaceflexibility.bc.edu/types/types_arrangement_schedules

http://hrcouncil.ca/hr-toolkit/planning-succession.cfm

http://www.fairwork.gov.au/employee-entitlements/flexibility-in-the-workplace/flexible-working-arrangements

http://workplaceflexibility.bc.edu/types/types_arrangement_schedules

http://hrcouncil.ca/hr-toolkit/planning-succession.cfm

Assessment Tasks for
BSBHRM513 Manage workforce planning

Assessment Tasks for BSBHRM513 Manage workforce planning Jasmine Education Group Version 2.0
Last Updated: 02 Sep 2019 Next Review Date: 02 Sep 2020

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Once you have completed your research, you will need to develop a presentation to provide to staff

outlining the new flexible working arrangements and professional development program. Your presentation

should be accompanied by power points and include images such as graphics or charts to illustrate points.

Your assessor will advise you of the date for your presentation. Your presentation will need to

last approximately 30 minutes and address the following content:

• Details of the new proposed flexible working arrangements, including who it applies to, how the

scheme will operate in practice and any differences in the proposed flexible working arrangements

depending on the staff member job role

• Details of the new professional development program, including who it applies to, what professional

development opportunities there will be, employee budget for professional development and how to

plan and apply for professional development opportunities.

You should also indicate when both of the above arrangements will commence.

You should provide a suitable introduction to your presentation. Your assessor and fellow students will attend

the presentation in the role of King Edward VII College staff.

You can invite questions during or at the end of the presentations and you should ensure you answer

all questions clearly and concisely.

You will be assessed on your use of effective communication skills, including speaking clearly and

concisely, responding to questions and active listening.

Assessment Tasks for
BSBHRM513 Manage workforce planning

Assessment Tasks for BSBHRM513 Manage workforce planning Jasmine Education Group Version 2.0
Last Updated: 02 Sep 2019 Next Review Date: 02 Sep 2020

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Assessment Task 4: Monitor and review the workforce plan

Resources required
▪ Computer and Microsoft Office
▪ Workforce plan

▪ Workforce plan data

▪ Access to the internet for research

Context and conditions of assessment

This assessment should be completed in the classroom as part of the simulated work environment. The
assessor will advise dates for submission.

Instructions to student

Your assessor will supply you with relevant data in relation to the workforce plan you have developed.

You will be required to submit a monitoring and review report to the CEO based on the data supplied to

you by your assessor and that addresses the following:

• A review of your workforce plan against patterns in existing employee and workforce changes.

• An analysis of the trends of over or under supply of labour in the external environment.

• Effects of labour trends on demand for labour

• A review of employee satisfaction data

• Current government policy that influences labour demand and supply

• Evaluation of the changes to the workforce as a result of the workforce plan

You will also need to update your workforce plan in response to the above. You should provide your report

plus your updated plan to your trainer/assessor in the role of the CEO by the date specified.

Your report and updated plan must be in clear and concise English. Your report should clearly indicate

the changes that you have made to your plan.

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