2-4 pages Cohesive document for Business

Assignment and Instructions attached. Please use APA citations and References

In this week’s Discussions, you have considered two important competency areas: emotional intelligence and cultural intelligence. Each influences your interactions with others and each is important to you individually and in a management position. 

Complimentary to these intelligences, and central to the ability to gain an understanding, is the ability to truly listen. Throughout this week, observe several conversations and evaluate the listening skills of each participant. If you are unable to observe any live conversations, search the Internet for a video in which a conversation is taking place and note your observations from that. Make notes of what you observed. Consider the participants’ abilities to listen and really “hear” what is being said.

To prepare for this Professional Reflection:

· Examine your own listening skills using this short Listening Skills Test:

Psychology Today. Listening Skills Test. (2017). Psychology Today. Retrieved from 

https://www.psychologytoday.com/intl/tests/personality/listening-skills-test

· Review this week’s Discussion Forums

· Review this week’s Learning Resources, especially:

· Keyser, J. (2014, July 15). Listening is a leader’s most important skill [Blog]. TD.org. Retrieved from 

https://www.td.org/Publications/Blogs/Management-Blog/2014/07/Listening-Is-a-Leaders-Most-Important-Skill

· Llopis, G. (2013, May 20). 6 ways effective listening can make you a better leader [Blog]. Forbes.com. Retrieved from 

https://www.forbes.com/sites/glennllopis/2013/05/20/6-effective-ways-listening-can-make-you-a-better-leader/#76b4624a1756

· MacLeod, L. (2016). Listening: More than what meets the ear. Physician Leadership Journal, 3(4), 14–19.

· Document: Professional Reflection Assignment Instructions [pdf document]

To complete the Professional Reflection Assignment, compose a cohesive document that addresses the following:

· Summarize the three most important items you learned from your Discussions and the resources this week. Explain why they stood out to you and how you will apply what you have learned into your work as a manager. Be specific and provide examples.

· Summarize your observations from the conversations that you observed during the week.

· Explain what you observed about the participants’ ability to listen and hear what was being said.

· Describe whether or how you were able to determine when the participants were listening and really hearing each other.

· Describe your observations about the outcomes of the conversations based on the participants’ relative listening skills of the participants.

· Why do you think it is important to listen to understand what is being said and what are the main challenges to actually listening to understand?

· What actions might you take to ensure that you are a good listener and avoid listening only to respond (i.e. avoid turning your focus to what you will say in reply versus actually concentrating on what someone is saying to you)?

· What cues do you watch for to make sure you are listening to someone who is speaking? What steps do you take if you notice you are not?

· Assess why listening skills would be important in your role as a manager and as an employee.

· To what extent do you agree that listening is the most important step in communicating? Explain your answer and provide examples to support your assessment.

· In what ways and to what extent do you think that developing good listening skills will help you develop your emotional intelligence and cultural competencies? Provide examples to support your position.

· How will you use what you have learned this week to improve your ability to be an effective manager?

Be sure to support your Professional Reflection using this week’s readings or other credible and relevant resources.

General Guidance: your Professional Reflection submissions will typically be 2–4 pages in length.

Reminder about source for conversations in this assignment: Throughout this week, observe several conversations and evaluate the listening skills of each participant. If you are unable to observe any live conversations, search the Internet for a video in which a conversation is taking place and note your observations from that. Make notes of what you observed. Consider the participants’ abilities to listen and really “hear” what is being said.